Job Overview

We are looking for a motivated and customer-focused Italian Customer Support Specialist to join our growing team in Lisbon. If you are passionate about helping customers, enjoy solving problems, and want to work in an international environment, we'd love to hear from you.

Key Responsibilities

Provide exceptional customer support to Italian-speaking customers via phone, email, and chat
Handle customer inquiries efficiently and professionally
Resolve issues by identifying customer needs and offering appropriate solutions
Escalate complex cases when necessary while ensuring timely follow-up
Maintain accurate records of customer interactions
Meet individual and team performance targets while delivering a high-quality customer experience

Requirements

Fluent Italian (C2 level)
Good command of English (B2 level)
Strong communication and interpersonal skills
Customer-oriented mindset with excellent problem-solving abilities
Basic computer skills and the ability to learn new systems quickly
Previous experience in customer service is an advantage but not required
EU citizenship or a valid work permit for Portugal

What We Offer

Competitive salary and performance bonuses
Paid training
Career development opportunities
International and multicultural work environment
Health insurance and additional employee benefits
Relocation support

Ready to Join Us?

If you're an Italian speaker looking to build your career in customer support while enjoying life in sunny Lisbon, we'd love to hear from you.

Apply today and become part of our dynamic team!

Italian Customer Support in Lisbon - With Relocation Package

Italian Customer Support in Lisbon - With Relocation Package

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