German -speaking Technical Customer Service – Search Engine| Relocation Package

Lisboa, Portugal · On-Site · Full-time · Start date: May 2026 ABOUT THE ROLE Be part of a specialised technical support team for one of the world's leading search engine and technology platforms. You will assist German-speaking business and individual users with technical queries, account issues, and platform-related questions — combining strong communication skills with a genuine interest in technology. RESPONSIBILITIES Provide technical support to users via phone, email, or chat — diagnosing issues and delivering clear, effective solutions Handle a variety of account-related enquiries with accuracy and professionalism Guide users through technical processes in a simple and accessible way Document cases accurately in the internal systems and escalate where required Meet quality, productivity, and customer satisfaction targets consistently Stay up to date with platform changes, tools, and internal knowledge bases REQUIREMENTS C2 level of German and B2+ level of English — written and spoken Genuine interest in technology and digital products Strong communication and problem-solving skills Comfortable working in a fast-paced, structured environment with measurable targets Previous experience in technical support or customer service is a plus Eligible to work in Portugal (EU ID, residence permit, or valid work visa) WHAT WE OFFER Full-time contract based in Lisbon Meal allowance: 7.63€ per working day Welcome bonus paid monthly during the first year of employment Health insurance from day one Relocation support: shared accommodation for up to 12 months (for candidates relocating from outside Portugal) Internal relocation support available for German-speaking candidates based in Portugal Referral programme — earn up to €2,000 per successful referral Clear career progression within a multicultural and growing team