Are you deeply passionate about the digital landscape, viral video trends, and keeping online spaces safe for millions of users? We are actively searching for observant, analytical, and quality-minded Italian-Speaking Content Moderators to join our rapidly expanding, multicultural operations hub in Lisbon, Portugal.
In this essential role, you will serve as a frontline defender of community safety for one of the world's fastest-growing short-form video and digital entertainment networks. Beyond performing a critical duty to protect online users from harmful material, you will thrive within an inclusive, international workplace culture while getting to experience everything Lisbon has to offer—from its year-round sunny climate and stunning coastal landscapes to its rich historical charm.
Primary Responsibilities & Key Duties
Your central mission is to preserve a positive, secure, and respectful online environment by systematically reviewing, auditing, and moderating user-generated submissions against strict platform policies and legal benchmarks:
- Multimedia Content Review: Thoroughly monitor, evaluate, and filter Italian-language uploads—encompassing video streams, audio tracks, written captions, and images—to ensure complete compliance with established safety protocols and community guidelines.
- Policy & Safety Enforcement: Take swift, decisive action against content that breaches network rules, actively mitigating issues such as cyberbullying, harassment, hate speech, dangerous misinformation, extremist content, and intellectual property violations.
- Cultural Contextualization: Maintain an up-to-date, nuanced understanding of evolving Italian cultural trends, regional dialects, popular internet memes, and current slang to make accurate, context-aware decisions on flagged posts.
- Performance Excellence: Consistently maintain high levels of moderation accuracy, attention to detail, and daily operational efficiency to satisfy individual and team Key Performance Indicators (KPIs).
- High-Level Escalations: Identify and route complex, sensitive, high-risk, or ambiguous cases up to senior policy advisors, legal teams, or executive management whenever advanced consultation is required.
- Continuous Professional Development: Actively participate in mandatory ongoing training programs, policy calibration workshops, and tool update briefings to remain fully aligned with evolving moderation standards and software upgrades.
Ideal Candidate Profile
Minimum Qualifications
- Language Proficiency: Fluent or bilingual mastery of the Italian language (C1/C2 capability), accompanied by a strong operational proficiency in English (minimum B2 level) to successfully complete corporate onboarding, internal team communications, and software platform navigation.
- Workplace Presence: Total willingness and capability to work full-time directly out of our modern, state-of-the-art office hub located in Lisbon, Portugal.
- Digital Literacy: A natural familiarity with modern social media ecosystems, short-form video streaming platforms, and standard office technology tools.
- Emotional Resilience & Maturity: The professional composure, objectivity, and mental stamina needed to view and evaluate challenging, explicit, or sensitive digital media in a neutral and balanced manner.
- Work Authorization: Possession of a valid EU passport, legal citizenship, or existing legal work authorization to work legally within Portugal.
Preferred Experience
- Previous work experience in content filtering, customer support, contact centers, language localization, or data annotation is a welcome bonus, but is by no means mandatory. We provide a full, paid, world-class training and onboarding program for all new hires!
Comprehensive Relocation Package (For Out-of-Area Candidates)
To guarantee a completely smooth, stress-free move to Lisbon, international applicants or those moving from outside the local region will receive our end-to-end relocation support package:
- Travel Reimbursement: Full financial reimbursement for your initial inbound flight ticket to Lisbon.
- Dedicated Accommodation: A private bedroom in a fully furnished, corporate-managed shared apartment from your very first day on the job.
- Airport Welcome: Personalized airport greeting and private transfer upon your arrival in Portugal.
- Administrative Navigation: Direct, step-by-step assistance from our dedicated local mobility specialists to help you secure essential Portuguese paperwork, including your NIF (tax number), social security registration, and local banking setup.
Total Rewards, Salary, and Perks
- Financial Package: A highly competitive fixed base salary paired with performance-linked monthly incentive bonuses.
- Comprehensive Health Coverage: Premium private health and life insurance plans active from your first official day on the payroll.
- Clear Career Growth: Structured internal mobility initiatives; we strongly favor promoting internal team members into Quality Analysis (QA), Policy Training, Operations Management, and Team Leadership roles.
- Modern Work Facilities: Access to a high-tech office building featuring collaborative workspace layouts, quiet break lounges, gaming areas, and complimentary daily coffee, tea, and healthy snacks.
- Inclusive Company Culture: A vibrant, international working environment highlighted by regular team-building activities, cultural exchange celebrations, themed parties, and local group outings.
How to Apply
Ready to launch an exciting international career in one of Europe's most vibrant capital cities? Click
Apply Now to submit your updated English CV, and a recruiter from our talent acquisition team will reach out shortly for an initial introductory phone call!