Junior Service Desk with German (M/F/X) - HYBRID

JOB IS IN HYBRID WORKING MODEL IN BUDAPEST

Join a global tech leader that truly invests in its people.

You’ll be part of an international, people-first environment that values growth, collaboration and strong support at every step of your career.

We’re now hiring motivated individuals to join the IT support team.

Key responsibilities:

• Act as the initial point of contact for end users via phone and email.
• Diagnose basic technical issues and provide first-line resolutions.
• Create and categorize support tickets, ensuring correct priority levels.
• Escalate more complex incidents to specialized support teams.
• Follow up on open cases and coordinate with relevant stakeholders.
• Ensure proper incident closure once the problem is resolved.

Requirements:

• C1/C2 level of German.
• B2 English level or higher.
• Previous experience in IT Support/Customer Service. (for junior position not needed)
• Minimum of a high school diploma.
• Willingness to work in rotating shifts.
• Good communication skills, problem-solving attitude, and readiness to learn new technologies.
• Relocation bonus

Benefits:

• Comprehensive benefits package, including sport card, medical healthcare, life insurance, and cafeteria benefits, annual bonus
• Professional development and a clear career path.
• Involvement in a global organization with a focus on development.
• Training and development opportunities.
• Open-minded and multinational work environment.