Korean Customer Support Representative

Position: Customer Support Representative

Location: Nicosia, Cyprus

Model: On-site

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

• Deliver professional, efficient and friendly customer support via live chat, email and telephone.
• Assist Korean-speaking customers across multiple brands with account enquiries, general information and service-related requests.
• Investigate and resolve customer concerns, complaints and technical or account-related issues.
• Work closely with internal departments to ensure enquiries are resolved accurately and efficiently.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Develop a thorough understanding of company products, services, policies and procedures.
• Consistently deliver excellent service while meeting agreed quality and performance standards.
• Communicate clearly and professionally with customers in Korean and English.

REQUIREMENTS:

• Native or fluent Korean, both written and spoken.
• Good command of English, written and spoken.
• Previous experience in customer service, customer support, contact centres, sales or another customer-facing environment.
• Experience handling customer enquiries through live chat, email or telephone.
• Excellent communication, interpersonal and problem-solving skills.
• Comfortable working rotational shifts, including weekends and public holidays.
• Willingness to relocate to Nicosia, Cyprus.
• Previous experience in iGaming, online betting or a related industry would be advantageous, but is not essential.
• Additional languages would be considered an advantage.

BENEFITS:

• Full-time employment with an international organisation.
• Relocation and visa assistance for eligible candidates.
• Multicultural and supportive working environment.
• Opportunity to gain valuable experience within the international iGaming industry.
• Career development and progression opportunities.
• Training and ongoing professional support.
• The opportunity to live and work in sunny Cyprus.