Buyer RFX & Contract Admin
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project and a new team, your role as a Buyer RFX & Contract Admin will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.
*Working days Sunday to Thursday; 07:00 AM- 04:00 PM
Responsibilities:
• Provides support on special cases and monitors root-causes for such cases.
• Oversee the SLA & overall deliverables management;
• Assisting to generate savings;
• Usage of relevant client systems: MS Ofice, SAP, Ariba eSourcing, Agora, Sequana, Service Now in line with activity specifics.
• Act as first point of contact (POC) for agents and categories for process activities and categories in scope, also as an advisor for complex cases.
• Deliver different reports (regular and ad-hoc).
• Controls exceptions and identifies errors and deviations from policies at process level.
• Regularly informs superior of status of process, queues and specific performance parameters.
• Reports on backlog status with regular frequency and any escalations promptly.
• Offers support for the quality assurance process and analyzes quality issues reported.
• Lead coaching, and knowledge transfer activities for new joiners and existing team members.
• Manage exceptional/specific transactions/task (request allocation to the team members, for request coming via dedicated GMB; recurrent category meeting hosting & MOM preparation and distribution; following up of action points; specific category procedures/guideline/docs maintenance/update)
• Participation in process calls with stakeholders and TL, WS Lead and documenting/sharing of key points/takeout/MOM (when required)
• Back-up for team lead activities (for category in scope)
• Driving/supporting standardization/harmonization.
• Process improvement initiation
What will you bring?
Benefits for working with us:
This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro community by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. We welcome all applicants.
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