Maintenance & Repair Engineer (Mandarin-speaking)

Maintenance & Repair Engineer (Mandarin-speaking)

Department: Overseas Delivery and Service Department – Overseas Maintenance

Job Title: Maintenance & Repair Engineer (Mandarin-speaking)

Primary Location: Northampton, UK

Head Office: Maidenhead, UK

Job Summary

We are looking for a motivated and technically capable Maintenance & Repair Engineer to join our Overseas Maintenance team in Northampton.

The role involves product diagnosis, repair, rework, testing and maintenance, as well as communication with customers and internal technical teams. Strong English communication skills are essential, as the position requires regular communication with both external customers and internal teams.

The role may also require occasional travel to the company’s Head Office in Maidenhead and other customer or business locations in the UK, depending on business requirements.

Key Responsibilities

1. Technical Repair & Maintenance

• Diagnose and troubleshoot mechanical, electronic, optical and/or IT-related product faults.
• Repair defective products and ensure repaired products meet required quality standards.
• Carry out product upgrades, modifications and rework according to customer or internal company requirements.
• Perform functional testing and quality checks following repair or rework.
• Identify recurring product issues and provide feedback to relevant technical teams.

2. Customer & Internal Communication

• Respond promptly and professionally to customer service requests and technical issues in accordance with agreed SLAs.
• Communicate effectively with customers to understand technical issues, provide updates and explain solutions.
• Work closely with Technical Support and other internal teams to identify and implement appropriate solutions.
• Maintain clear and accurate communication between customers, technical support, maintenance and other relevant departments.
• Communicate customer feedback and recurring issues to the relevant teams to support continuous improvement.
• Contribute to the improvement of service and warranty processes based on customer and operational feedback.

3. Service Records & Reporting

• Record all maintenance, repair and rework activities accurately in the relevant systems.
• Maintain complete and accurate service records for analysis and reporting.
• Provide regular updates to the line manager regarding repair progress, outstanding issues and recurring problems.

4. Warehouse & Daily Operations

• Manage the daily receipt and dispatch of products and equipment.
• Maintain spare parts and warehouse inventory and keep relevant systems up to date.
• Ensure the maintenance area, workstations and public areas are clean, organised and maintained in accordance with 5S standards.
• Follow company procedures, work instructions and assigned tasks.
• Work collaboratively with team members to ensure efficient daily operations.
• Travel to the Maidenhead Head Office and other customer or business locations in the UK may be required from time to time.

Key Requirements

Essential

• Bachelor’s degree or above in Electronics, Electrical Engineering, Computer Science, Information Technology, Mechanical Engineering, Optics, or a related technical field.
• Fluent English and Mandarin Chinese, both written and spoken.
• Strong English communication skills, with the ability to communicate clearly and professionally with customers, technical teams and other internal departments.
• Good understanding of electronic circuit principles and/or computer and IT systems.
• Good problem-solving and troubleshooting skills.
• Comfortable using computers, Microsoft Office and ticketing/service management systems.
• Positive, responsible and proactive working attitude.
• Willingness to learn new technologies, products and technical skills.
• Ability to work independently and effectively as part of a team.

Desirable

• Relevant experience in product repair, maintenance, electronics, IT, manufacturing or a related technical field.
• Experience with electronics repair, soldering, welding, rework or fault diagnosis.
• Experience working with CCTV, security products, networking or other electronic/IT products.
• Experience in a customer-facing technical support or service environment.
• Recent graduates with a relevant technical degree are welcome to apply; relevant practical experience will be an advantage.

Personal Attributes

• Customer-focused and service-oriented.
• Strong communication and interpersonal skills.
• Practical and hands-on approach to technical problem solving.
• Detail-oriented and organised.
• Proactive, responsible and willing to take ownership of tasks.
• Able to communicate technical information clearly to both technical and non-technical audiences.
• Enthusiastic about learning new technologies and developing technical expertise.

Visa sponsorship may be considered for suitable candidates, subject to eligibility and business requirements.