Manager - CRM Operations

Objective of the role : To successfully manage customer relations and monitor customer satisfaction by devising ways for the company to better serve customers and achieve 100 % collections targets

Department : CRM

Location : Mumbai

Roles & Responsibilities:

· Collections: To monthly, manage & collections targets of debtors, reminder in process bucket and new booking.

· Non projection amount remarks Pre-intimations/ Demand letters Payment reminders Pre-termination & Forfeiture 16B collection Customer contact and engagement

· Customer Lifecycle (On-boarding & Post Onboarding) : On Boarding 1. Welcome call 2. Customer visit for on-boarding process 3. Stamp duty & AFS registrations 4. Customer portal adoption 5. ROC, NOC generation.

· Post Onboarding: 1. Q/R/C handling 2. Engagement calendar 3. SFDC updation

· Operations : Customer file maintenance SAP/DMS data entries Tracker updations (Refunds/Registration/Possession) VCL / Society formation related/ Possession related/Other documentation

· Process improvements/ Initiatives : Gaps identified/ Process improvement suggestions / initiatives

Experience Required : 3 - 7 years

Qualification Required : Graduate

Competencies Required:

· Advanced Communication

· Customer Orientation

· Relationship Building

· Interdepartmental Coordination

· Sales Documentation

Office Perks

• Office cab/shuttle

• Cafeteria

• Office gym

Professional Support & Learning

• Job and soft‑skill training

• Professional degree assistance

• Sponsorship for education

• Rewards and recognition

• Course reimbursements

Financial Benefits

• Mobile bill reimbursements

• Performance bonus

• Relocation assistance

• Car lease

• Loyalty discount

• Employee referral program

Health & Insurance

• Health insurance

• Life insurance

Leave Entitlements

• Annual leave

• Maternity leave

Note : Some benefits are grade specific and may not be

applicable to your grade.