Mortgage Content Manager | S3 | Retail & Commercial Banking – Homes | London or Milton Keynes | Internal Mobility

Mortgage Content Manager | S3 | Retail & Commercial Banking – Homes | London or Milton Keynes | Internal MobilityCountry: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Retail & Commercial Banking – Homes is looking for a Mortgage Content Manager at S3 level. This is a fixed term contract until 30 November 2027, based from London TSQ or Milton Keynes, following Santander’s hybrid working requirements.

This is a hands-on content role at the heart of our ambition to make Santander famous in the mortgage market and build a more engaged, committed customer base. You will combine copywriting, content management and content strategy, setting the direction for mortgage and home content, identifying content opportunities with SEO, and delivering high-quality work across customer and colleague channels. You will work across the end-to-end Homes experience, from mortgages to moving or improving homes, selling them, managing household bills and related services. All while helping us maintain a consistent, human and empathetic Santander tone of voice.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Own and deliver the Homes content strategy across mortgages and adjacent home-related needs, identifying customer content gaps and opportunities across the home ownership journey.
• Lead the mortgage and first homes blog: work strategically with SEO to identify topics and search opportunities, create content plans, and write and publish articles, with the ambition of growing organic customer visits to our channels.
• Write, edit and optimise clear, useful and engaging content across web, app and UX journeys, email, social media, literature, promotional placements, internal communications, Viva Engage and newsletters.
• Review mortgage features, journeys and content before release, supporting the team’s delivery of first-to-market customer.
• Use content to increase awareness, engagement and utilisation of Homes features, contributing to the objective of increasing feature utilisation and encouraging repeat customer logins.
• Champion Santander’s human and empathetic brand tone across Homes, identifying opportunities to make customer experiences clearer, warmer and more consistent.
• Build great relationships across Homes and partner closely with product, UX, design, SEO, brand, legal, risk and compliance teams, managing stakeholder feedback and direct compliance liaison through to approval.
• Manage content delivery and workflow using Figma, Jira and Workfront, balancing strategy and execution across multiple priorities while maintaining high standards of accuracy, governance and customer focus.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Significant experience creating and managing mortgage and home content, with great knowledge of the UK mortgage customer market, mortgage products and adjacent home-related services such as moving home, selling a property and managing household bills. (Required)
• Proven experience operating across copywriting, content management and content strategy, including turning customer and business needs into content plans and delivering the content yourself across multiple channels. (Required)
• Experience working within, or closely with, Santander and a great working knowledge of the Santander brand, tone of voice, governance and stakeholder environment. (Preferred)

Education

• Relevant professional experience in content, copywriting, marketing, communications or a related discipline; a specific degree is not essential. (Required)
• Evidence of continued professional development in content design, SEO, UX writing, digital marketing or a related field. (Preferred)
• Relevant content, marketing or digital qualification. (Preferred)

Languages

• No additional language requirement. (Required)

Hard Skills

• Excellent writing, editing and content-review skills across website, app/UX, email, social media, literature, promotional and internal communications channels, including the ability to review complex mortgage content for clarity and consistency. (Required)
• Great SEO knowledge, including content gap analysis, keyword/search opportunity identification, optimisation and working strategically with SEO specialists to build content plans. (Required)
• Working knowledge of Figma, Jira and Workfront, with experience managing content through design, delivery, review and approval workflows. (Required)

Soft Skills

• Excellent stakeholder management and influencing skills, with the confidence to work across product, UX, design, SEO, brand, legal, risk and compliance teams and manage feedback through to sign-off. (Required)
• Customer-led strategic thinking: able to identify content voids, connect content activity to customer outcomes and translate strategy into high-quality execution. (Required)
• Highly organised, collaborative and self-directed, comfortable managing multiple priorities while maintaining accuracy, empathy, pace and attention to detail. (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£49,274.00 - £73,912.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.( Only applicable for roles that are eligible for sponsorship)

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

SECONDMENT OR FTC ROLES:

• If you are currently employed by Santander UK plc on TSB Legacy terms and choose to apply for this Santander fixed term vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role. Please also note that if the role you accept is a secondment role, this change will also apply to your substantive/home role (i.e. the role to which you would normally return at the end of your secondment): you will no longer be TSB Legacy for either your secondment role or your substantive/home role with effect from the start date of the secondment role. If you have any questions about what this means, you should raise them during the application process or log a ticket with Ask HR.

• If you are currently employed by TSB and the role you accept is a secondment role (rather than a fixed term contract), this will not impact the terms and conditions of your substantive/home role (and you will remain employed by TSB on your current terms and conditions until your employment transfers to Santander under TUPE).

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Gary Massey - Gary.Massey@santander.co.uk

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Ready to make it happen?

It starts with you. It starts here.