Mortgage Enquiry Team Manager | S2 | Homes Direct | Bradford l Internal Mobility

Mortgage Enquiry Team Manager | S2 | Homes Direct | Bradford l Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Mortgage Homes Direct is looking for a Mortgage Enquiry Team Manager (MECTM) based out of Bradford on a permanent basis.

The Mortgage Enquiry Team Manager supports colleagues as part of the first stage of the Homes Direct Mortgage Process and will consist of working closely with both the Mortgage Relationship and Mortgage Advisor teams to offer the customer a seamless Mortgage experience through the coaching and development of a team of up to12 Mortgage Enquiry Consultants (MECs).

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Coaching, leading, motivating and developing a team of Advisors, ensuring they are both skilled and motivated to deliver performance in line with OKR expectations (Required)
• Ensuring the quality delivery of brand value promises, and analyse and ensure responsive resolution to problems that impact on service and or the customer experience (Required)
• Demonstrating a track record for proactively identifying and developing business improvement initiatives and sharing these with key stakeholders within the business area (Required)
• Identifying, assessing and resolution of operational risks in line with Company audit, regulatory processes and functions, escalating and resolving where necessary.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Demonstratable experience in managing and coaching others, as well as managing MI and analysing data to support achieve a High-Performance Culture (Required)
• A proven understanding of relevant policy/regulatory and legislative issues; Mortgage and Lending policy knowledge (Required)

• Excellent communication skills and the ability to be able to deliver key messages in a clear and concise manner (Required)
• A positive and proactive attitude and passion to support and help customers with their Mortgage needs. (Required)

Hard Skills

• Working knowledge of desktop applications including Microsoft Excel, Word, PowerPoint (Preferred)
• Good understanding of Mortgage Policy and Process and the systems that are used to process applications (Preferred)
• Experience of working with Mortgage Teams (Preferred)

Soft Skills

• Excellent interpersonal, communication and empathic skills at all levels (Preferred)
• Experience of working in a customer-focused environment (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• The ability to deliver messages to a wide range of stakeholders adapting the communication to the audience accordingly (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£28,867.00 - £43,301.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. (Only applicable for roles that are eligible for sponsorship)

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact Matt Calland - Matt. Calland@santander.co.uk

#LI-DNI

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Ready to make it happen?

It starts with you. It starts here.