Operation and Technical Support Intern

Job Summary:

Please read the information carefully before clicking “Apply.”

Internship Period: January - April 2027 (2–4 months, depending on university requirements)

First Day of Onboarding and Orientation: 4 January 2027 (A must)

Application Deadline: All applicants must complete the online application and submit all required documents by October 16, 2026.

Internship Qualifications

• Undergraduate students currently studying in their 2nd, 3rd, or 4th year, depending on the requirements of each position. Graduate students are also welcome to apply.
• Minimum GPA of 2.75.
• Demonstrate a “Can-Do Attitude” and willingness to learn.
• Able to participate in the onsite internship program at Banpu Head Office:

27th Floor, Thanapoom Tower
1550 New Petchburi Road, Makkasan, Ratchathewi
Bangkok 10400
Public transportation: MRT Phetchaburi or BTS Nana

• International students are responsible for arranging their own Non-Immigrant ED Visa and accommodation in Bangkok.

Required Documents & Application Instructions

1. Resume

2. Academic Transcript
2.1 Combine your resume and academic transcript into one PDF file and rename the file using the following format:
Name_Surname (e.g., Alex_Wilson)

2.2 Upload the combined PDF under:
My Document → Resume

3. Online Application
3.1 Under My Profile → Address, provide a URL link to your 3–5 minute self-introduction video.

3.2 Under My Profile → Work Phone, indicate your tentative internship period, for example:
4 January 2027 – 31 April 2027

Responsibilities:

• Support customer contact operations across multiple communication channels, including phone, LINE OA, email, Facebook, and other platforms.

• Assist in screening, classifying, and routing customer requests, including sales inquiries, technical issues, payment and transaction inquiries, and general service requests, to the appropriate teams.

• Support the monitoring of operational and technical services across the company’s products, including site status, system alarms, customer issues, and required follow-up actions.

• Coordinate with technicians, engineers, vendors, Sales, Finance, and other relevant teams on task assignments, progress follow-up, and case resolution.

• Maintain case logs, ticket status, and customer follow-up records, and assist in preparing daily and weekly operational reports.

• Support operational planning through workload tracking, backlog monitoring, site status analysis, job prioritization, and identification of opportunities to improve service efficiency.

• Assist in analyzing operational data to improve service quality, reduce unnecessary workload, and enhance overall operational performance.

• Perform ad hoc duties and other tasks as assigned by the supervisor.

Qualifications:

• Currently pursuing a university degree in Business Administration, Engineering, Operations Management, Communication, Information Technology, or other related fields.

• Demonstrate an interest in customer service, technical services, operations planning, and the energy or technology business.

• Possess good communication skills in Thai and basic proficiency in English.

• Able to coordinate effectively with different teams and follow up on assigned tasks through completion.

• Possess basic proficiency in Microsoft Excel and PowerPoint, with the ability to prepare reports and presentations.

• Service-minded with a positive attitude, willingness to learn, and ability to adapt to a fast-changing work environment.