Parts Technician

About Us Western Tractor started from the merger of 2 different John Deere Dealerships with a total of 4 stores that have had a long history as dealerships serving Southern Alberta. Our locations have been some of Canada's longest continual dealership locations in the John Deere dealer network. Western has four bright, new locations situated in Lethbridge, Taber, Burdett, and Medicine Hat, where we sell the number one brand of Agricultural, Turf, and Commercial Worksite Products in the world, JOHN DEERE. As a stable and growing company, you can count on us to invest heavily in your career through training, resources, and support while being a part of a fun and team-oriented environment that feels like family. ​ Job Description At Western Tractor, we’re committed to delivering the right part at the right time, every time. We’re looking for a passionate and detail-oriented Parts Technician to be part of our growing team. If you thrive in a fast-paced environment, love working with your hands, and enjoy helping customers find exactly what they need, we want to meet you! Customer Service Excellence: Assist customers at the parts counter by understanding their needs and efficiently locating the correct parts to get them back up and running. Master Diagnostics: Read and interpret parts diagnostics, diagrams, and technical drawings to ensure precision in every order. Utilize Technology: Navigate computerized inventory systems and parts libraries to track down the perfect part. Handle Special Orders: Follow up on special orders and keep customers informed as soon as their parts arrive. Merchandising Support: Help create and maintain eye-catching merchandising displays that showcase our parts and promotions. Promote Our Specials: Actively promote dealership specials and merchandising campaigns, boosting sales and customer satisfaction. Customer Satisfaction: Ensure every customer feels valued and appreciated, creating a welcoming atmosphere at all times. Requirements Education: Journeyperson Parts Technician designation or equivalent experience. Experience: A minimum of 2 years' experience within a Parts department. Previous John Deere agricultural equipment and product experience is an asset. Technical Skills: Experience using online inventory systems and standard desktop applications including Microsoft Office and other browser-based programs, along with a demonstrated understanding of sales processes. People-Focused: Strong interpersonal skills with experience connecting with customers while maintaining a professional image and establishing rapport. Soft Skills: Strong t ime management skills, ability to be adaptable, problem-solving skills, and attention to detail. Physical Capability: Ability to lift, carry, push, and pull up to 50 lbs with long periods of standing and walking. Valid Driver's License: You'll need this for parts deliveries. Benefits Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership. Paid Time Off: Recognizing the importance of work-life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment. Sponsorship: Take advantage of our sponsorship opportunities to help you hone your skills and accumulate on-the-job hours and experience toward your Apprenticeship. Benefits: We provide a comprehensive health benefits package to keep you and your family healthy along with an employer-matched Registered Retirement Savings Plan. Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement. Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance. Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!