Are you a skilled communicator with a passion for delivering excellent customer service? Do you speak
fluent Polish and Czech
? If you’re looking for a flexible, hybrid role in a fast-paced and international environment, this could be the perfect opportunity for you! We are currently recruiting a
Service Coordinator
for our office in
Ghent, Belgium
to support our growing operations.
About Us:
We are a renowned company in the
automotive industry
, providing high-quality solutions and exceptional customer support across Europe. Our Ghent office plays a central role in managing customer relations and service coordination, particularly for
Polish- and Czech-speaking markets
. As our business continues to grow, we are expanding our team and looking for passionate individuals to ensure we maintain our high standards of service.
Position Overview:
As a
Service Coordinator
, you will act as the main point of contact between our customers, service teams, and dealerships. You will manage inquiries and service requests from
Polish- and Czech-speaking
customers, ensuring smooth coordination of repair and maintenance schedules. Your role will involve excellent communication, organizational skills, and a commitment to customer satisfaction.
This is a
hybrid position
, allowing you to work
2 days in the office
in Ghent and
3 days remotely
, giving you both flexibility and the opportunity to collaborate closely with the team.
Key Responsibilities:
Be the first point of contact for
Polish- and Czech-speaking customers
, addressing inquiries, booking service appointments, and handling any issues or complaints.
Coordinate repair and maintenance schedules with dealerships and service providers.
Maintain clear and consistent communication between customers, service teams, and other departments.
Monitor and track the progress of
service requests
, ensuring timely resolution and follow-ups with customers.
Follow up on customer satisfaction after services are completed and address any further issues that may arise.
Escalate unresolved or complex service issues to the relevant teams.
Regularly update customers on the status of their service requests.
Keep accurate records of customer interactions, service history, and feedback in the CRM system.
Work closely with internal teams to suggest improvements based on customer feedback.
Qualifications:
Fluency in Polish and Czech
(written and spoken) is required.
Prior experience in
customer service, service coordination, or a related field
is preferred.
Strong communication skills with the ability to build positive customer relationships.
Organizational skills with attention to detail and the ability to manage multiple service requests simultaneously.
Experience in or passion for the
automotive industry
is a plus but not mandatory.
Familiarity with
CRM systems
and general office tools like Microsoft Office (Word, Excel, Outlook).
Problem-solving mindset with the ability to handle a fast-paced work environment.
What We Offer:
Hybrid work arrangement
: Work
2 days in the office
and
3 days remotely
to maintain a balanced lifestyle.
Relocation support
: For candidates moving from abroad, we offer a
relocation package
that includes
accommodation in Ghent
.
Competitive salary
and clear opportunities for career development within an expanding international company.
Comprehensive
health and life insurance
benefits to support your well-being.
Ongoing
training and professional development
programs to help you grow in your role.
A
supportive, team-focused work environment
, with regular
team-building activities
and a multicultural atmosphere.
Why Join Us?
This is an exciting opportunity to combine your language skills and customer service experience in a key role within the
automotive industry
. You’ll have the chance to work with a diverse international team, benefit from a
hybrid work setup
, and develop your career in a company that values innovation and growth. Plus, you’ll enjoy living in
Ghent, Belgium
, a vibrant city known for its rich cultural heritage and great quality of life.