Polish & English Player Support Specialist for Riot Games

Patrique Mercier Recruitment FR is delighted to offer a unique opportunity for a Polish & English Player Support Specialist for Riot Games. If you're passionate about gaming and committed to providing exceptional support, this role is for you. As a Player Support Specialist, you'll assist Polish-speaking players with issues related to their Riot Games accounts, ensuring they have the best experience possible while navigating the vibrant world of Riot Games. Responsibilities Deliver high-quality support to Polish-speaking players through various channels, including email, chat, and support tickets. Assist players with account-related problems, including but not limited to login difficulties, account recovery, and billing inquiries. Maintain thorough documentation of customer interactions within the support ticketing system to ensure a seamless follow-up process. Provide players with clear explanations of policies, procedures, and game updates to enhance their understanding. Collaborate effectively with internal teams to escalate and resolve more complex player issues. Keep up-to-date with the latest game developments, features, and community trends to offer informed support. Contribute to ongoing improvements in support workflows and procedures to elevate overall player satisfaction. Fluency in Polish and English, with strong written and spoken communication skills. Previous experience in a customer support or similar capacity is preferred. Excellent problem-solving skills, with a knack for troubleshooting issues efficiently. A genuine passion for gaming, particularly related to Riot Games' titles and their player communities. Availability to work flexible hours, including evenings and weekends as needed for support. Familiarity with customer support platforms and ticketing systems is a plus. A friendly and empathetic approach, demonstrating a commitment to achieving high levels of player satisfaction. Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)