Polish-Speaking Customer Service Specialist | Lisbon (On-site) | Relocation Package

Are you looking to build an international career in customer experience within a fast-growing digital environment? We are currently seeking Polish-speaking Customer Service Specialists to join a global team based in Lisbon , supporting users within a dynamic e-commerce and digital platform ecosystem. This is an excellent opportunity to gain international experience while working in a structured, high-performance environment. Your Role As a Customer Service Specialist, you will: Provide high-quality support to users via multiple communication channels Handle inquiries with professionalism, empathy, and efficiency Maintain a strong understanding of e-commerce products, services, and policies Ensure compliance with internal standards and service guidelines Manage high volumes of contacts, especially during peak periods Deliver consistent and accurate resolutions to customer issues Work Model & Conditions Location: Lisbon (on-site) Schedule: Monday to Sunday (rotational shifts) Working Hours: Initial: 08:00–17:00 or 09:00–18:00 Future scope: 24/7 rotational shifts (to be confirmed) Days Off: 2 rotational days per week Compensation & Benefits Base Salary: €920 gross/month (paid over 14 salaries annually) Meal Allowance: €45/month (paid over 11 months) Welcome Bonus: €1,000 (for Polish speakers) Relocation Package We provide full support for candidates relocating from outside Portugal: Shared accommodation (up to 12 months) Relocation assistance and guidance throughout the process What We're Looking For Fluent Polish (C1 level or above) Good command of English Strong communication and interpersonal skills Customer-oriented mindset with high empathy Ability to work in a fast-paced and high-volume environment Interest in e-commerce and digital platforms Why Join International and multicultural work environment Structured onboarding and training Career growth opportunities within global operations Exposure to leading digital and e-commerce ecosystems Start Your International Career If you are ready to take the next step and build your career abroad, this is your opportunity to join a global team and gain valuable international experience. Apply now and start your journey in Lisbon.