Do you speak Portuguese fluently?
Work for the world’s largest multinational technology company that specializes in consumers electronics, software and online services! Join a dynamic & multicultural team and let your new journey begin in Athens!
Benefit from a unique opportunity to become customer representative for one of the biggest American tech companies and kick-start your career!
Don't wait any longer, apply now!!
The must have, in order to be our Portuguese speaker Customer Support Specialist are:
Native-level or near-native level in Portuguese language, along with good English skills
Tech savvy, curious and problem-solving acumen
Familiar with iOS and/or MacOS, or comparable technology, is preferred
Able to identify technical issues and suggest immediate solutions to clients
Provide systematic assistance to customers in a communicative manner
High School Diploma holder
Flexible to work night shifts/ weekend shifts (if applicable)
Active listeners
Prior customer support experience would be an advantage
Responsibilities
What you will need to do:
Act as the first point of contact for all the Portuguese -speaking customers
Identify and assess customers’ needs to achieve satisfaction
Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage/secure their account & passwords
Resolve customers’ online store post-sales requests
Deliver high quality support
Manage large amounts of incoming calls & emails
Build sustainable relationships and trust with customer accounts
Handle customer complaints, provide appropriate solutions
As a Portuguese Customer Support Specialist, you will receive:
Excellent salary
14 salaries
Performance-based bonus
Public and private health insurance
First-class ongoing training and development
Office location: Athens, Greece
Career development opportunities
Relocation package in case you reside outside of Greece
Multicultural and modern working environment
Employee relations team to assist you with integrating the Greek lifestyle & culture
Only CVs in English will be reviewed.