Patrique Mercier Recruitment FR is delighted to announce a fantastic opportunity for a Portuguese Speaking Customer Service Representative within the Aviation industry. This role offers the chance to join a dynamic team dedicated to providing exceptional service to clients and travelers in Portugal and beyond. Responsibilities Provide outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat. Assist customers with flight bookings, changes, cancellations, and general travel-related inquiries. Handle customer complaints and resolve issues effectively, ensuring satisfaction and loyalty. Collaborate with internal teams to address complex inquiries and provide timely solutions. Maintain up-to-date knowledge of airline policies, routes, and promotions to assist customers accurately. Document all customer interactions and feedback for quality assurance and service improvement. Promote a positive company image while providing high-quality service. Fluency in Portuguese and English, both written and spoken. Prior experience in customer service, particularly within the aviation or travel sectors, is preferred. Strong problem-solving skills and the ability to work under pressure in a fast-paced environment. Excellent communication and interpersonal skills. Proficiency in customer service software and Microsoft Office applications. Detail-oriented with strong organizational skills. Flexible schedule to accommodate shifts, including evenings and weekends, as necessary. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Fully Paid Relocation Package ( flight, transfer and hotel ) Free Greek Lessons, discounts and other perks