Product Operations Intern

About Fam (previously FamPay) Fam is India’s first payments app for everyone above 11. FamApp helps make online and offline payments through UPI and FamCard. We are on a mission to raise a new, financially aware generation, and drive 250 million+ young users in India to kickstart their financial journey super early in their life. We’re reimagining how the next generation experiences fintech—going beyond payments to build a lifestyle brand that blends money, identity, and everyday experiences into one seamless, intuitive journey. Founded in 2019 by IIT Roorkee alumni, Fam is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital) India, Venture Highway, Global Founder’s Capital and the likes of Kunal Shah, Amrish Rao as angel investors. About this role This role is operations heavy role with analytics as an added responsibility. You need to be comfortable executing campaigns relentlessly and working with data. You’ll be majorly working on Category Growth projects and Product Operations along with delivering high-quality outcomes in a fast-paced, dynamic environment. Understand that outcomes > outputs On the Job Own and execute product operation processes , work with product, growth and partnership teams to make campaigns and features live, execute product marketing campaigns, modify and troubleshoot campaigns as and when required Use analytics tools, conduct user research to understand patterns, behaviour and generate actionable insights to improve campaign performance Understand operational gaps in various product-related processes. Suggest continual improvements Requirements Fresh graduates or those in their final year will be preferred. Knowledge of SQL or the ability to think data first is an added bonus. You will be upskilled on the tools we use at Fam if needed. Why should you join us? Every once in a while, a product comes to life that makes people think, why was this not done earlier? The users love it, the investors dream about the great returns and the team feels the joy and pride every day. We have strong indicators for users & investors, and we are building a team that will have stories to tell all their life. We believe that a great product is built by a high-quality team that finds purpose and joy in their work, and we also go beyond it to put heavy emphasis on having fun at work as well. Perks 1. Competitive Stipend 2. Certificate and Letter of Recommendation 3. Access to Mental Health professionals 4. Friendly leaves policy that’ll make your friends jealous 5. Flexible work schedule so you never miss brunch, lunch, or dinner plans Perks That Go Beyond the Paycheck • Relocation assistance to make your move seamless. • Free office meals (lunch & dinner). • Generous leave policy, including birthday leave, period leave, paternity and maternity support, and more. • Salary advance and loan policies for any financial help. • Quarterly rewards and recognition programs, and a referral program with great incentives. • Access the latest gadgets and tools. • Comprehensive health insurance for you and your family, mental health support. • Tax benefits with options like food coupons, phone allowances, car/device leasing. • Retirement perks like PF contribution, leave encashment and gratuity. Here’s all the tea on FamApp ☕️ FamApp focuses on financial inclusion of the next generation by providing UPI & card payments to everyone above 11 years old. Our flagship Spending Account, FamX, seamlessly integrates UPI and card payments, enabling users to manage, save, and learn about their finances effortlessly. Revolutionizing Payments and FinTech FamApp has enabled 10 million+ users to make UPI and card payments across India, removing the inconvenience of carrying cash everywhere. Users get to customise their FamX card with doodles, which lets them add a personal touch to their payments. Trusted by leading investors We’re proud to be supported by renowned investors like Elevation Capital, Y-Combinator, Peak XV (formerly Sequoia Capital India), Venture Highway, Global Founder’s Capital, and esteemed angels Kunal Shah and Amrish Rao. Join Our Dynamic Team At Fam, our people-first approach is reflected in our generous leave policies, flexible work schedules, comprehensive health benefits, and free mental health sessions. We don’t mean to brag, but we promise you’ll be surrounded by some of the most fun, talented and passionate people in the startup space. Want to see what makes life at Fam so awesome? Check out our shenanigans at @lifeatfam 😛 PS - We’re looking for someone with an AI-native mindset, who actively leverages AI in their day-to-day work, as we encourage and embed it across every level at Fam.