Project Manager | S3 | Customer Team | Multiple Locations | Internal Mobility
SantanderIT STARTS HERE
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
THE DIFFERENCE YOU MAKE
Make a difference to how millions of customers experience their banking with Santander.
We’re looking for a delivery-focused Project Manager to play a pivotal role in ensuring Essential Customer Communications are ready to support the migration of TSB customers, based out of Bradford or Unity Place, Milton Keynes.
Working across Business, Product, Technology and Operations, you’ll bring teams together to turn complex migration requirements into clear plans and coordinated activity, helping ensure Santander is ready for a successful customer migration over the next 12 months.
You’ll drive readiness across key areas of the migration journey – clarifying requirements, coordinating dependencies, supporting the development and testing of required functionality, and ensuring teams are prepared for migration.
This will include supporting readiness for Essential Customer Communications, while identifying opportunities to improve the experience for both migrating TSB customers and existing Santander customers.
You’ll play an important role in connecting teams, resolving challenges and maintaining momentum, helping deliver a simple, consistent and customer-focused migration experience.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Leading delivery from requirements through to implementation, working across Business, Product, CCM IT and Operations to ensure requirements are clear, complete and translated into effective technical solutions.
Owning and coordinating a complex portfolio of change, including the requirements for approximately 1,000 customer communication templates, managing dependencies, priorities and capacity to maintain a healthy and predictable delivery pipeline.
Driving migration readiness, removing blockers, coordinating activity and ensuring the required functionality and communications capabilities are ready to support TSB customers through migration and beyond.
Championing quality and the customer experience, bringing the TSB and Santander customer voice into decision-making and ensuring testing aligns with business requirements and technical design.
Identifying opportunities to improve customer communications, working with teams to create a consistent and effective Tone, Look and Feel for migrating TSB customers while delivering benefits for existing Santander customers.
Providing strong governance and transparency, maintaining clear plans, dashboards and senior-level reporting on progress, milestones, risks, issues, dependencies and decisions.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
Experience of working across Business and Technology teams, confidently contributing to discussions and translating complex business and technical requirements into clear actions and outcomes. (Required)
Strong stakeholder management experience, with the ability to build effective relationships across different teams and levels of an organisation. (Required)
Experience of managing complex change or delivery, ideally within banking, financial services or another regulated environment. (Required)
Knowledge or experience of customer communications, including content development, change processes, systems or fulfilment. (Preferred)
Hard Skills
Strong working knowledge of Microsoft Office, particularly Excel, alongside experience of delivery and collaboration tools such as JIRA and Confluence. (Required)
Experience of customer communication or content management platforms. (Preferred)
Knowledge of tools such as Quadient Inspire, Adobe Workfront or Digital Asset Management platforms would be beneficial. (Preferred)
Soft Skills
Comfortable working in a complex, fast-moving environment, with the ability to navigate ambiguity, analyse information and get into the detail of complex designs when required. (Required)
Strong planning, prioritisation and organisational skills, with a proactive approach to managing delivery, resolving issues and balancing competing priorities. (Required)
Strong customer focus and a continuous improvement mindset, proactively identifying opportunities to improve processes, digital customer journeys and the overall customer experience. (Preferred)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Salary Range:
£49,274.00 - £73,912.00 per annum (depending on experience)
This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office locations.
If you apply for this Fixed Term Contract (FTC) or Secondment opportunity and are not based at, or able to travel to, one of the primary locations listed in the advert, alternative business locations may be considered on an exceptional basis, subject to business justification, for the duration of the assignment. Should the position later become permanent, you would be required to accept the Primary location associated with the role
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.(Only applicable for roles that are eligible for sponsorship)
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
For further Guidance please visit Internal Mobility - Candidate Guidance.
If you want to know more about the opportunity:
Please contact Claire Jones – Claire.Jones@santander.co.uk
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