Reactivation Agent - DACH

Location: Hybrid - Mrieħel, Malta (3 days per week in office) - Relocation Package to Malta on offer to European candidates. 9am - 5pm CET Monday to Friday

Reporting to Reactivation Team Lead

Your Impact

• Reconnect with Customers: Proactively reach out to inactive customers by phone and other channels to encourage them to come back to the platform.

• Deliver Exceptional Service: Handle customer enquiries, resolve issues quickly, and make sure every customer has a positive experience.

• Build Relationships: Build and maintain strong relationships with customers, understand their preferences, and tailor offers and promotions to re-engage them.

• Communicate with Impact and Charisma: Engage customers with compelling, confident messaging that makes returning feel like a clear win.

What Makes You a Fit

• At least C1 Level skills in German, spoken and written

• Fluent English

• Minimum of 1 year of experience in online entertainment or another customer-facing B2C environment, ideally as a Reactivation Agent, Customer Support Agent or in a similar role.
  Excellent phone communication skills and the ability to engage players effectively.

• Strong initiative and autonomy in your work.

What's in it for you?

✨ Be with a team that builds the momentum that moves the industry.
A fast-paced environment driven by innovation, curiosity, and a shared love for technology. A people-first culture that rewards ambition, integrity, and genuine collaboration.

• Base guaranteed salary + commission structure based on quantity & quality conversions.

• Private health insurance, wellness allowance, and communication allowance.

• Employee Assistance Programme for free, confidential support.

• Healthy lunch on Wednesdays and a varied calendar of social events throughout the year.

• Employee discounts in restaurants and businesses.

• Extended second-parent leave policy.

• Dog-friendly office.

• Private parking space.

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