Ready Mix Operations Manager

Ready Mix Operations Manager

Location: Kitimat, BC

Salary: $140,000–$165,000 CAD per year, plus eligibility for an annual performance bonus

Relocation Assistance: Available, including coverage of relocation expenses

Job Description

Position Summary

Our client is seeking an experienced Ready Mix Operations Manager to lead concrete supply operations supporting a major infrastructure project in Kitimat, British Columbia.

The successful candidate will be responsible for the overall management, coordination, and performance of ready-mix concrete operations, including plant production, dispatch, logistics, fleet coordination, production planning, quality control, safety, maintenance, and workforce management. This role ensures that concrete products are produced and delivered safely, efficiently, on schedule, and in accordance with customer specifications, contractual obligations, and project requirements.

The Ready Mix Operations Manager will provide operational leadership across production, dispatch, logistics, fleet, quality control, maintenance, materials, and staffing. Acting as the central point of accountability, the manager will coordinate resources and ensure reliable concrete supply across multiple projects, contracts, and customers.

This position requires extensive knowledge of ready-mix concrete operations, strong leadership capabilities, and the ability to manage a demanding infrastructure environment where production volumes, pour schedules, delivery requirements, and customer priorities may change frequently.

Role Purpose

The primary objective of this role is to provide centralized operational leadership for concrete supply operations supporting major infrastructure projects, ensuring that customer expectations, project schedules, and contractual commitments are consistently met.

Success in this position will be measured by the ability to:

• Maintain a safe working environment and prevent operational incidents.
• Meet customer pour schedules and concrete delivery commitments.
• Ensure consistent concrete quality and compliance with required specifications.
• Coordinate multiple contracts, customers, projects, and concrete mix requirements.
• Maintain adequate plant, fleet, material, equipment, and workforce capacity.
• Identify and address operational constraints before they affect project delivery.
• Respond effectively to production, quality, equipment, logistics, and scheduling challenges.
• Maintain clear communication among operations teams, customers, contractors, and project stakeholders.
• Manage resources efficiently while maintaining appropriate cost and operational controls.
• Anticipate future concrete demand and ensure the operation is prepared to meet short- and long-term requirements.

Key Responsibilities

Concrete Supply and Operational Execution

• Oversee daily concrete production and delivery activities supporting major infrastructure and related construction projects.
• Ensure all concrete orders are produced and delivered safely, efficiently, accurately, and on time.
• Monitor current and upcoming concrete pour schedules across active contracts.
• Coordinate plant production, dispatch, trucking, materials, quality control, maintenance, and labour requirements.
• Develop operational plans for major pours and periods of increased concrete demand.
• Identify potential operational challenges and implement solutions to minimize service disruptions.

Multi-Contract and Customer Coordination

• Maintain oversight of active concrete supply contracts and related construction activities.
• Understand individual contract requirements, including mix specifications, volumes, schedules, delivery arrangements, testing requirements, and service expectations.
• Maintain accurate visibility of upcoming concrete demand across all projects and contracts.
• Participate in customer and contractor planning meetings as required.
• Communicate changes to pour schedules, volumes, specifications, and project requirements promptly to relevant operational teams.
• Maintain records of significant operational events, delays, disruptions, and customer concerns.
• Coordinate priorities across multiple projects to ensure reliable service and effective resource utilization.

Concrete Quality and Specification Compliance

• Ensure all concrete supplied meets approved mix designs, customer specifications, project requirements, and applicable industry standards.
• Work closely with Quality Control personnel to maintain consistent production standards and concrete performance.
• Ensure batching, production, testing, and quality procedures are followed throughout operations.
• Maintain effective communication between Operations and Quality Control regarding upcoming pours and specialized mix requirements.
• Ensure contract-specific specifications and mix designs are clearly communicated and properly implemented.
• Address quality concerns promptly and coordinate corrective actions where necessary.

Production Capacity and Resource Planning

• Convert customer forecasts and project schedules into operational plans for plants, trucks, operators, drivers, materials, maintenance, and quality personnel.
• Coordinate workforce schedules to meet anticipated production requirements.
• Ensure sufficient supplies of cementitious materials, aggregates, admixtures, fuel, and other essential production inputs.
• Work with suppliers to manage inventory levels, material availability, and potential supply-chain risks.
• Monitor operational capacity and proactively address resource shortages or scheduling conflicts.
• Align production capabilities with changing customer demand and project timelines.

Plant, Fleet, and Equipment Reliability

• Ensure concrete plants and supporting equipment are ready to meet scheduled production requirements.
• Coordinate with maintenance personnel to monitor equipment condition, preventative maintenance, repairs, and planned downtime.
• Schedule maintenance activities to minimize disruption to customer commitments.
• Monitor mixer truck availability and coordinate fleet requirements with dispatch and maintenance teams.
• Conduct regular operational planning meetings to clarify upcoming requirements, responsibilities, constraints, and priorities.
• Support the reliable operation of plant equipment and fleet resources through effective planning and coordination.

Workforce Leadership

• Lead plant supervisors, batch plant operators, dispatch personnel, drivers, and other operational employees.
• Establish clear expectations for safety, customer service, quality, productivity, and accountability.
• Ensure appropriate staffing levels are maintained to support scheduled operations.
• Promote teamwork, effective communication, and consistent operational standards.
• Monitor employee performance and address operational or workforce concerns in a timely manner.

Customer and Project Relations

• Serve as the primary operational contact for significant concrete supply matters.
• Maintain regular communication with client project teams, contractors, construction managers, and other customers.
• Participate in project coordination meetings and forward-planning discussions.
• Communicate production capacity, delivery capabilities, operational limitations, and upcoming requirements clearly.
• Respond promptly to customer concerns and coordinate appropriate corrective actions.
• Maintain a professional, solution-oriented approach while protecting operational capabilities and contractual commitments.

Health, Safety, and Environment (HSE)

• Take accountability for leading safety indicators and overall regional safety performance.
• Implement the Health, Safety, and Environment (HSE) Program and ensure applicable program requirements are met.
• Provide guidance and operational oversight to achieve established HSE goals and objectives.
• Maintain a safe work environment by holding project team members accountable to applicable health, safety, and environmental policies.
• Collaborate with the General Manager, Regional Safety Supervisor, Occupational Health and Safety Coordinator where applicable, and HSE Manager to establish safety priorities and desired outcomes.
• Support regional safety personnel in administering the HSE Program and provide feedback on opportunities for improvement.
• Lead by example in promoting a strong safety culture through Toolbox Talks, corrective actions, safe work practices, and continuous improvement initiatives.

Key Leadership Responsibilities

Team Supervision and Employee Relations

• Promote organizational values of respect, commitment, innovation, and collaboration.
• Lead direct reports and provide clear operational guidance and support.
• Maintain positive employee relations, including working with union representatives where applicable.
• Ensure employees receive daily work assignments and timely communication regarding irregular hours or schedule changes.
• Foster an inclusive environment where employees feel valued, supported, and empowered.
• Encourage accountability, professionalism, constructive feedback, and strong work ethics.
• Participate in recruitment, hiring, training, performance management, disciplinary actions, and termination processes as required.
• Support employee development and work with regional leadership to resolve conflicts and identify opportunities for improved coordination.
• Encourage collaboration across operational teams and related departments.
• Work closely with cross-functional teams, including HSE, Finance, Human Resources, and other business units, to achieve organizational objectives.

Employee Development and Coaching

• Identify short- and medium-term workforce requirements and develop initiatives to attract, engage, and retain high-performing employees.
• Support succession planning by identifying potential successors for key positions and developing talent pipelines.
• Communicate performance goals, expectations, objectives, and corrective actions clearly.
• Provide coaching, training, and guidance to strengthen employee capabilities.
• Regularly evaluate skill gaps and implement development initiatives to improve team performance.
• Encourage continuous learning, leadership development, and operational excellence.

Qualifications and Requirements

Experience and Technical Knowledge

• A minimum of 5–10 years of industry experience in a supervisory position, or an equivalent combination of technical education and relevant industry experience.
• Strong technical knowledge of ready-mix concrete operations, concrete production, equipment, and construction methods.
• Experience operating and maintaining ready-mix concrete equipment.
• Demonstrated ability to lead, communicate with, motivate, and manage operational employees.
• Strong computer skills, including experience with dispatching software and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Previous supervisory or operational leadership experience.
• Ability to work independently, manage competing priorities, and make effective operational decisions.

Transferable Skills

• Strong communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Conflict resolution and employee relations skills.
• Excellent organizational and planning capabilities.
• Financial awareness and cost-control skills.
• Effective coordination and resource management.

Personal Attributes and Abilities

• Professional, accountable, and results-oriented approach.
• Strong sense of urgency and ability to meet deadlines.
• Demonstrated initiative and sound decision-making.
• Ability to multitask, organize workloads, and establish priorities.
• High energy, strong work ethic, resilience, and adaptability.
• Ability to achieve objectives in a collaborative team environment.
• Excellent attention to detail and commitment to quality.
• A proactive, positive, and solution-focused attitude.
• Flexibility to respond to changing operational and project requirements.

Working Conditions

• Ability to travel to various business units and corporate offices as required.
• Willingness to use personal protective equipment (PPE) when required.
• Compliance with company drug and alcohol testing requirements.
• Manual dexterity and ability to operate a computer and related peripherals.
• Ability to work in a demanding, project-driven concrete supply environment while maintaining a strong focus on safety, quality, and operational performance.

Compensation and Benefits

The anticipated salary range for this position is $140,000–$165,000 CAD annually, plus eligibility for an annual performance bonus. Final compensation will depend on the candidate's relevant knowledge, skills, experience, and qualifications.

Our client offers qualified professionals the opportunity to grow within a high-performance organization, with a competitive compensation and benefits package, in-house training, a supportive work environment, and opportunities for career advancement.

Relocation assistance is available for the successful candidate, including coverage of relocation expenses, to support the move to Kitimat, BC.

All candidates must meet the applicable safety requirements, including successful completion of pre-employment drug and alcohol testing.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.