Risk & Fraud Manager

Language: Fluent Mandarin & English Salary: Based on market range and candidate experience Work Arrangement: Remote initially '' Malaysia onsite after approximately 4–6 months'' Working Hours: Asian business hours Days Off: 2 days off per week, arranged according to the company's work schedule and leave arrangements Malaysia Relocation: Work visa & accommodation covered by the company Remote Period: Meal allowance provided Role Overview The company is currently building its B2C iGaming platform and Risk & Fraud function from 0 to 1. The Risk & Fraud Manager will be responsible for building and managing the overall risk framework, covering player and account risk, device/IP risk, deposits and withdrawals, betting activity, promotions, Agent/Affiliate channels, abnormal winnings, fraud detection, and major risk incidents. The role will also work closely with the Technology team to establish risk rules, alert mechanisms, review processes, case management tools, and risk reporting systems. Key Responsibilities Build the Risk & Fraud framework, policies, SOPs, risk classifications, and review processes from 0 to 1. Establish risk controls across registration, login, device/IP, deposits, betting, promotions, winnings, and withdrawals. Identify multi-accounting, linked accounts/devices, suspicious logins, and abnormal player behavior. Monitor abnormal betting activities, including arbitrage, hedging, suspicious betting patterns, unusual win rates, and other fraudulent activities. Identify and prevent Bonus Abuse, promotion abuse, and multi-account promotion exploitation. Establish deposit and withdrawal risk controls, including large withdrawals, unusual fund flows, and high-risk transactions. Monitor abnormal winnings and investigate high-risk or high-value player cases. Identify fraudulent members, low-quality channels, and suspicious activities from Agents and Affiliates. Establish blacklists, whitelists, risk labels, risk scoring, and player risk profiles. Work with Technology to develop Risk Engines, Rule Engines, alert systems, account-linking tools, and case management functions. Continuously review and optimize risk rules based on accuracy, effectiveness, and false-positive rates. Handle major risk incidents, investigations, evidence collection, risk assessment, and loss prevention. Establish daily, weekly, monthly, and major incident reporting processes. Build and manage the Risk & Fraud team, including training, case reviews, and performance management. Balance effective risk control with a positive experience for legitimate players. Work closely with Operations, Marketing, Finance, Technology, and Customer Service. Report major risks, abnormal winnings, large withdrawals, and risk recommendations to management. Requirements 3–5+ years of Risk / Fraud experience within iGaming, online gaming, or related industries. 1–2+ years as a Risk & Fraud Manager, Team Lead, or equivalent management role. Strong understanding of player, account, device/IP, deposit, withdrawal, betting, and promotion risks. Experience identifying multi-accounting, arbitrage, hedging, Bonus Abuse, linked accounts, and abnormal betting behavior. Strong player behavior analysis, data analysis, logical thinking, and risk assessment skills. Ability to independently establish risk rules, SOPs, case review standards, and handling procedures. Ability to identify abnormal patterns from large volumes of player, betting, and transaction data. Experience handling large withdrawals, abnormal winnings, and major risk incidents. Ability to translate operational risk experience into system rules and functional requirements. Strong investigation, problem-solving, and cross-functional communication skills. Able to make risk decisions quickly even when information is incomplete. Able to balance effective risk management with normal player experience. Preferred Previous Risk & Fraud management experience within iGaming. Experience building a Risk & Fraud function from 0 to 1 and supporting a platform launch. Experience with Live Casino and abnormal betting analysis. Knowledge of device fingerprinting, IP/account linkage, and player relationship analysis. Familiarity with Fraud Detection, Risk Engines, and Rule Engines. Familiarity with SQL, BI, Excel, or other data analysis tools. Experience investigating abnormal RTP, unusual win rates, or major winning cases. Experience reviewing large withdrawals and significant financial risks. Payment or cryptocurrency risk experience. Experience with Agent / Affiliate fraud and channel risk. Experience with Bonus Abuse and promotion fraud prevention. Experience building Risk & Fraud SOPs, rules, and case classification systems. Experience developing risk dashboards, alert systems, or rule engines. Experience managing Risk Analysts, Fraud Analysts, or review teams. International or multi-market Risk & Fraud experience. Target Profile Mandarin-speaking candidates with Southeast Asian market experience are preferred, particularly those with strong iGaming Risk & Fraud experience and local market knowledge in Hong Kong, Taiwan, or Malaysia.