Russian Speaking Customer Delight Specialist | Lisbon

Customer Delight Specialist (Russian + English) | On-Site Lisbon | Multilingual Support Role | Rotational Shifts | Relocation Included Location: Lisbon, Portugal (On-site) Working Model: Fully on-site Working Hours: 40 hours/week Start Date: May 2026 Contract Type: 12-month fixed-term contract Permanent opportunity after 2 years Benefits: Salary + Meal Allowance (7.63€/day) Relocation Support: Accommodation provided in Lisbon ABOUT THE ROLE We are hiring a Russian-speaking Customer Delight Specialist to join an international, multilingual support team in Lisbon. In this role, you will provide high-quality customer assistance and language support to small and medium-sized business (SMB) clients, ensuring they get the best possible experience with digital products and services. This is an excellent opportunity for candidates seeking a stable long-term contract, international environment, and structured career path in customer support. KEY RESPONSIBILITIES Deliver excellent customer support to SMB clients via live chat, email, and phone Handle inbound and outbound communication to ensure timely issue resolution Provide pre- and post-sales support for self-service digital products Guide clients on how to maximise product performance and platform usage Identify recurring issues and contribute to improving customer experience Work across a rotating shift schedule (including weekends and evenings) Maintain high standards of professionalism and service quality across all interactions WHAT WE ARE LOOKING FOR Fluent Russian (written and spoken) Good English level (minimum B2) Strong communication and interpersonal skills Comfortable working in rotational shifts (Monday–Sunday schedule) Ability to multitask across different communication channels Customer-oriented mindset with strong problem-solving skills Proactive, reliable, and adaptable in a fast-paced environment WHAT WE OFFER Stable 12-month contract with long-term permanent opportunity Relocation support, including accommodation in Lisbon International and multilingual work environment Structured training and onboarding program Opportunity to build a long-term career in customer experience and digital support READY TO APPLY? If you are a Russian-speaking professional looking for a stable opportunity in an international environment in Lisbon, this role offers strong growth potential, relocation support, and a structured career path. Apply now and join a global customer experience team.