Sales & Operations Specialist

About Liahan Tennis

Liahan Tennis is a fast-growing, customer-focused tennis organization dedicated to delivering high-quality training programs and long-term value to members and partners. We emphasize strong sales execution and effective business development to drive sustainable growth.

Position Summary

The Sales & Operations Specialist supports revenue growth, customer retention, and business

development initiatives. This role serves as a key execution bridge between customers, sales activities, internal teams, and external partners, with a focus on sales execution, customer management, and partnership support.

Key Responsibilities

• Serve as the primary point of contact for members and prospective clients

• Handle customer inquiries via WeChat, phone, email, and chat platforms; convert inquiries into sales

• Manage client accounts, including package usage tracking, renewals, and follow-ups

• Drive membership renewals, package sales, and class enrollments

• Provide after-sales support and maintain high customer satisfaction

• Support sales and business development campaigns and track KPIs

• Assist with promotional materials and sales-related content

• Support partnership development, proposal preparation, and execution

• Coordinate logistics and communication for BD initiatives, events, and programs

Qualifications

• Applicants must be currently located in the United States and able to work on-site in New York

City.

• Bachelor Degree and Above

• Preferred majors: Business, Marketing, Communications, Economics, Sports Management, or related

fields

• Experience in sales, customer service, or business development preferred

• Strong communication, organization, and execution skills

What We Offer

• Competitive compensation: $21–$43/hour

• Bonuses, commissions, and sponsorship for OPT and H-1B visas

• Fast growth opportunities in a startup environment

• Discounted tennis lessons