SAP Utilities CRM Analyst( W2 only)

SAP Utilities CRM Analyst

• Location: Remote with 25% travel to NY or Portland, ME

• Client Domain: Utilities

• Duration: 12+ months

• Interview Mode: video

• Work Authorization: any valid US work authorization

Job Description:

• 5+ years of SAP experience and must have IS-U experience
• Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
• Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.
• Serve as a subject matter expert (SME) for CRM and front-office Customer Service processes and transactions, and regulatory and operational support.
• Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.
• Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.

Visa sponsership is available.