Senior Analyst - Business Operations

Confido is the AI infrastructure powering CPG brands from deduction to production plan. We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform. The result: measurable time savings, smarter top- and bottom-line decisions, and the speed to scale. Confido is trusted by 200+ brands managing $20B+ in revenue, including OLIPOP, Simple Mills, Dr. Squatch, Tropicana, and more. We’ve achieved best-in-class growth and recently raised a $15M Series A led by Footwork Ventures and Y Combinator to accelerate our momentum. About the Role You will work directly with leading CPG brands to transform how they run their retail business. Sitting at the intersection of strategy, customer success, and product, you’ll own key customer relationships while shaping the evolution of the Confido platform. You’ll partner closely with product and engineering to turn real-world workflows—like forecasting, trade spend, and financial planning—into scalable software used across our customer base. Location: New York, NY (in-office) Compensation: $100k–$130k + Benefits + Meaningful Equity (0.06%–0.085%) What You'll Do Strategic Advisory & Customer Success Own a portfolio of enterprise CPG accounts, serving as a trusted advisor on business process optimization, software adoption, and long-term value realization Lead onboarding, implementation, and training to ensure customers go live quickly and successfully Build deep relationships with senior stakeholders — from finance directors to COOs — and maintain high retention and expansion rates across your book of business Proactively identify risks, surface solutions, and ensure customers see measurable business impact Shape the Product Translate complex workflows (forecasting, trade promotion, AOPs, retail accounting) into clear product requirements Partner with product and engineering to prioritize features based on customer needs and market gaps Act as the voice of the customer internally, ensuring what we build maps to real-world use What We're Looking For Required 2+ years of experience in management consulting, investment banking, private equity, or CPG finance Strong problem-solving skills and ability to structure ambiguous problems Excellent communication skills across technical and non-technical audiences High ownership mindset with ability to execute end-to-end Willingness to work in-office in NYC 5 days/week Nice to Have Experience in CPG, retail, or consumer finance Familiarity with forecasting, AOPs, or financial planning workflows Knowledge of syndicated data (Circana, Nielsen, SPINS) Exposure to trade promotion management or CPG accounting Experience working closely with product or engineering teams 🌴 Perks + Benefits Equity Paid Relocation Unlimited PTO 401(K) through Vestwell Provided MacBook Fully Paid Health, Dental, and Vision plans Catered Lunches on Fridays Nightly Team Dinners for those staying past 6:30pm Unlimited coffee and snacks featuring our brands Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.