Senior Business Analyst – Airline Disruption Management (IROPS)

Location: Dubai, UAE (Client Site)

Salary: AED 15,000 – AED 17,000 / month

Benefits: Work visa, air tickets, medical insurance, gratuity, paid time off

Experience: 5–8 years of relevant experience

Reference: FZ-AE-515

Cinergie Digital is hiring a Senior Business Analyst to lead requirements for an airline disruption and passenger welfare management solution: how passengers are accommodated, transported, fed, compensated and kept informed when flights are disrupted. The role works with airport operations, reservations, operations control, customer experience and finance.

Key Responsibilities

• Own requirements end to end: elicitation, analysis, documentation, prioritisation, traceability and sign-off.
• Work with operations, reservations, operations control, customer experience and finance to define passenger handling during disruptions.
• Write functional and non-functional requirements, user stories and acceptance criteria.
• Map disruption processes and integrations with PSS, DCS, voucher and finance systems.
• Define eligibility, entitlement and compensation rules under passenger-rights regulations.
• Support solution design, vendor evaluation, UAT and business change through to go-live.
• Lead workshops and sign-offs; report progress, risks and decisions to leadership.

Required Technical Skills

• Hands-on experience with airline Passenger Service Systems (PSS) and Departure Control Systems (DCS) is required, including the passenger and flight data flow between them.
• Expertise in airline disruption and passenger welfare management (recovery, reaccommodation, hotel, transport, meals, compensation); delivery of such a solution is strongly preferred.
• Requirements engineering: BRD/FRD, user stories, use cases, BPMN, data mapping.
• Knowledge of irregular operations (IROPS) and passenger-rights/compensation frameworks.
• Can specify PSS/DCS, notification, voucher/payment and finance reconciliation integrations.
• Proficient with Jira, Confluence or Azure DevOps; comfortable in Agile or hybrid delivery.

Candidate Profile

• 5–8 years in business analysis, largely on airline or travel-domain systems.
• Leads senior cross-functional stakeholders and drives decisions to closure.
• Clear communicator; presents to leadership and writes documentation teams can build from.
• Structured and detail-oriented; comfortable onsite in a fast-moving operational environment.