Senior Mobile Phone Repair Technician

Senior Mobile Phone Repair Technician
Location: Nottingham
Salary: £29,512.35 - £32,000 plus commission
Hours: 9:00am to 5:30pm, Monday to Friday

Overview of Position

Do you love gadgets and enjoy helping people? At iSmash, we bring broken devices back to life and support customers when they need us most. From smashed screens to dead batteries, you'll be the friendly expert who gets them reconnected quickly. We are looking for a Lead Head Technician to join our exciting new Milton Keynes location. You will operate within an office environment, where customers pre-arrange appointments and attend according to their scheduled times. You'll work independently, delivering high-quality repairs while creating a warm, reassuring experience for every customer who walks through the door. You'll manage stock, keep the basics running smoothly, and spot opportunities to boost sales. Office locations can be fast paced, so you'll need confidence working solo and the ability to stay organised. The goal is simple: make your office the go-to place for quality repairs.

This is an individual contributor opportunity and reports to the Area Manager.

What makes us different?

Since launching in 2013, iSmash has grown to 37 locations across the UK. We offer a lifetime warranty on screen repairs and are proud to be part of Assurant, a Fortune 500 company supporting over 300 million customers worldwide.

Our mission is simple: to help millions of devices stay loved. Join a fast-growing business with strong global backing, real progression opportunities, and a supportive, people-first culture. With new stores opening in cities across the UK, there's never been a more exciting time to join iSmash.

What will be my duties and responsibilities in this job?

• Repair smartphones and tablets, including screens, batteries and cameras.
• Greet customers, answer questions and offer helpful tech advice.
• Take ownership of online appointments and manage repairs throughout the week.
• Manage stock levels and inventory.
• Follow safety guidelines to maintain a secure environment.
• Support sales by recommending accessories and solutions.

What are the requirements needed for this position?

• Hands-on experience repairing smartphones or tablets for major brands such as Apple, Samsung, or Google.
• Clear, friendly communication skills with the ability to support customers.
• Ability to work independently, using your initiative to diagnose and resolve issues.

What other skills/experience would be helpful to have?

• Experience working in a customer-facing environment.
• Experience managing appointments and prioritising workload effectively.
• Knowledge of mobile technology, accessories, and device troubleshooting.
• Experience managing stock and inventory.
• Confidence identifying sales opportunities and recommending suitable solutions.
• A passion for technology and delivering great customer experiences.

Benefits

• Grow with us: Personalised career development and ongoing training opportunities.
• Enjoy great perks: Company pension, extra holiday days with each year of service, and potential relocation support.
• Healthy work-life balance: 21 days holiday plus 8 bank holidays.
• Be part of a winning team: Join an award-winning tech repair company with a fun, supportive culture and an annual awards party.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Ready to make a difference? Join iSmash and help create a world without tech stress.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your National ID number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

About Us

iSmash, the UK's leading tech repair brand, was founded in 2013 with a simple mission: to provide fast, reliable, and high-quality repair services for the technology that's become essential to our connected lives. Entrepreneur Julian Shovlin saw a need for convenient, expert repairs, and iSmash quickly grew to 38 locations, earning authorised partnerships with industry leaders like Samsung and Google, and becoming an Independent Repair Provider for Apple.

At iSmash, expert technicians offer same-day repairs for smartphones, tablets, and laptops, often completing them within 30 minutes. This commitment to speed and quality, backed by lifetime warranties, has earned the trust of over 1.6 million customers.

In April 2024, iSmash became part of the Assurant family. This exciting move allows us to expand our support of the connected world, offering our customers even greater convenience and value through an extended network of repair locations and a shared dedication to exceptional service.

Just as Assurant is committed to helping people thrive in a connected world, iSmash is dedicated to keeping those connections running smoothly. Together, we're making technology more accessible and reliable for everyone.