Senior Support Engineer (Atlassian)

We are looking for a Senior Support Engineer to take on the role of Atlassian Administrator, tasked with managing and optimizing our Jira Cloud environment while delivering continuous support to end users.

Responsibilities

• Manage and configure Jira Cloud environments to meet organizational needs
• Evaluate and enhance current workflows, permission schemes and automation rules
• Design, test and deploy automation rules to streamline workflows and processes
• Establish and maintain Jira projects, schemes, workflows, permissions and notifications
• Document both existing and newly created processes within Jira
• Handle user creation, permissions and projects on a daily basis
• Maintain and expand existing Python scripts using Atlassian Python APIs
• Govern changes to permission schemes, screens and workflows via automation and scripting
• Construct automation for the creation and modification of projects, schemes and workflows
• Track and troubleshoot Jira Cloud issues, delivering timely resolutions
• Deliver continuous support to Jira Cloud users, resolving issues and questions
• Sustain Jira Cloud environments to guarantee optimal performance and reliability

Requirements

• 5+ years of experience administering Jira Cloud, with solid understanding of differences from Server/Datacenter versions
• Background in building and supporting large-scale Help Centers for enterprise-wide support with shared automation and configuration across multiple projects
• Proficiency in Python scripting using Atlassian Python APIs
• Skills in configuring Jira workflows, permission schemes and screens
• Expertise in developing automation rules within Jira Cloud for schemes, workflows and projects
• Atlassian Certified Professional (ACP) or Atlassian Certified Associate (ACA) certification in Jira Service Management
• English proficiency at an Upper-Intermediate level (B2) or higher

Nice to have

• Understanding of Adaptavist ScriptRunner
• Knowledge of Jira Misc Workflow Extension (JMWE)

We offer

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

Kindly note that this role supports remote work, but only from within Ukraine.

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.

Remote in Ukraine: Kyiv