Service Operations Engineer (NOC)

We're expanding our team! Join us as a NOC Engineer within our SOC (Service Operations Centre), based onsite at our Malta head office. Help us ensure the 24/7 reliability of Fast Track's global services.

As a Service Operations Engineer at Fast Track, you will play a critical role in ensuring the performance of our global services. Your primary objective is to maintain continuous operational support, working on a shift basis within a dedicated team to monitor, troubleshoot, and optimise our systems - supporting Fast Track's rapid growth and commitment to world-class service operations.

Your responsibilities as a NOC Engineer at Fast Track would include:

System Monitoring and Triage

• Monitor systems and respond to alerts.
• Perform initial triage of incidents to assess severity and impact.

Incident Management and Response

• Resolve service disruptions and incidents.
• Escalate critical issues to SRE and engineering teams.
• Ensure compliance with incident response procedures and SLAs.

Collaboration and Coordination

• Work with SRE and other engineering teams to resolve ongoing issues.
• Ensure smooth operations through team collaboration.

Documentation and Reporting

• Maintain accurate incident records, actions, and resolutions.
• Provide regular reports on system performance and incidents.

Automation and Process Improvement

• Identify automation opportunities to enhance monitoring.
• Improve tools and processes for efficiency.

SLA and Performance Management

• Ensure services meet performance standards.
• Maintain compliance with SLA requirements.

Feedback and Continuous Improvement

• Generate reports and provide feedback for ongoing improvements.
• Stay updated on industry trends and recommend operational improvements.

Communicate Effectively

• Ensure all communications are professional and clear to partners
• Provide prompt updates on incident statuses and resolutions.

Job Requirements

• Minimum of 1 year of experience in a NOC, SOC, or similar operations role.
• Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, Grafana) and incident management (e.g. Pager duty).
• Basic knowledge of networking, Linux/Unix systems, and cloud environments.
• Ability to quickly assess and prioritise incidents.
• Strong problem-solving skills with attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure in a fast-paced, high-stakes environment.
• Flexibility to work in shifts, including nights, weekends, and holidays.
• Passionate about continuous learning and staying updated with industry best practices.
• Team player with a proactive approach to identifying and resolving issues.
• Ability to work a rotating 12-hour shift schedule.

Development at Fast Track

At Fast Track, we provide a dynamic environment for high-performance individuals who are ready to elevate their skills. Our tech stack is cutting-edge and constantly evolving. We utilise continuous integration and deployment with GitHub Actions, incorporating relevant workflows and approval processes. Our code runs on Docker with Kubernetes orchestration, and all our infrastructure is managed with Terraform, embracing infrastructure as code principles. We leverage Kafka and RabbitMQ for our queue systems and ClickHouse for data storage, complemented by advanced monitoring through Grafana. Our microservice architecture is designed for optimal performance and scalability. To further digitalise our development efforts and optimise efficiency, we have developed internal build servers and monitoring tools to ensure reliability and continuous improvement.

Working at Fast Track

Fast Track is a disruptive technology company, recognised as the iGaming industry CRM leader. Fast Track provides a new way of working, enabling teams to focus on innovation and growth. We are a tight unit with a strong culture, and our leadership in tech and the product has attracted high-performance individuals. Fast Track works with hundreds of companies worldwide, with offices in Malta, Sweden, Spain, and the United States, and has been certified as a Great Place To Work®️

Applicants from abroad

Relocation program included (if required); we pay for your flights for you and your family, shipping, and accommodation for the first 2 weeks.

Perks and Benefits of Working at Fast Track in Sliema, Malta

• Great Place to Work® Certified – Officially recognised for our commitment to building an engaging, high-trust culture.
• Collaborative Onsite Work Environment – Be part of a dynamic, innovation-driven team in an open, inspiring workspace.
• Best office on the Island - Work in Sliema with an amazing terrace and sea view
• Be part of our yearly Growth Summit – Join our global team for an inspiring event to connect, collaborate, and celebrate together.
• Parking - Enjoy hassle-free commuting with complimentary parking
• Wellbeing Benefit – We sponsor your well-being activities such as gym memberships or fitness classes to support your health, and feel free to join our internal fitness communities, including (Yoga, Football, Padel, and Running)
• Private Health Insurance – Comprehensive coverage for you through Atlas.
• Mental Wellbeing – 24/7 access to mental health support to support your mental wellbeing needs.
• Top-of-the-line Equipment – Best-in-class MacBooks and all the tools you need to excel.
• Breakfast Every Day – Start your morning with a complimentary, healthy breakfast at the office.
• Mobile Plan - We cover your mobile plan
• Fast Track discounts - Get different discounts from nearby shops and restaurants