Service Supervisor, Maintenance Supervisor

Overview At CLS Living , our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment . We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too. Company Benefits & Perks We believe in rewarding our team with benefits that support both personal and professional well-being: Generous Paid Time Off (PTO) 401(k) with Company Matching Comprehensive Health, Dental, and Vision Insurance Health Savings Account (HSA) & Flexible Spending Account (FSA) Life Insurance & Parental Leave Employee Assistance Program (EAP) Relocation Assistance Professional Development & Advancement Opportunities Supportive, Fun, and Flexible Work Environment Access to an Unmatched Company Culture that values individuality and innovation Responsibilities The Job At-A-Glance CLS Living is seeking a hands-on Service Supervisor to oversee property maintenance operations. This role is vital to ensuring the safety, functionality, and aesthetic quality of the community. You’ll lead a team of maintenance professionals, manage compliance and preventive programs, and support overall property performance. Key Responsibilities Leadership & Team Development Lead and mentor a high-performing maintenance team, fostering accountability, professionalism, and teamwork. Provide ongoing training and guidance to maintenance staff. Promote a culture of safety, quality workmanship, and exceptional service. Ensure timely, professional resolution of service requests. Set a strong example of integrity, work ethic, and a resident-first mindset. Property Operations & Administration Oversee all building systems including HVAC, plumbing, fire protection, and general repairs. Implement and manage all preventive maintenance and safety programs. Conduct regular inspections of buildings, units, common areas, and grounds to ensure safety, cleanliness, and functionality. Maintain all mechanical systems and equipment (e.g., boilers, water heaters, HVAC units) in good working order. Respond to emergencies and participate in emergency preparedness planning. Supervise and support unit turns, ensuring work is completed on schedule and to high standards. Coordinate and oversee all vendor and contractor work; obtain bids and negotiate pricing when needed. Accurately complete and maintain work order documentation and inspection reports. Financial & Strategic Support Support the General Manager in maintaining occupancy above 99% and collections above 99%. Assist with the creation and management of property and capital budgets. Identify and implement cost-saving initiatives and revenue-generating opportunities (e.g., resident bill-backs). Track and manage maintenance spending, ensuring alignment with budget goals. Partner with the Regional Facilities Manager to monitor capital projects and long-term maintenance planning. Customer Experience & Community Engagement Foster strong resident relationships through timely, courteous service and proactive communication. Report any resident issues or concerns to the General Manager promptly. Help build positive relationships with university partners, local officials, neighbors, and vendors. Represent Campus Life & Style’s brand and culture in all interactions. The activities listed above may not be all inclusive. Qualifications Qualifications & Systems Proficiency Certifications: EPA 608 / HVAC Certification required. Technical Expertise: Proficient in basic building systems, including HVAC, electrical, and plumbing. Experience with Make Ready processes and unit turnover. Familiar with building automation systems and life safety systems . Software Skills: Proficient in Microsoft Outlook, Word, and Excel. Experience using property management platforms, preferably Entrata . Regulatory Knowledge: Working knowledge of Fair Housing Laws , EEO Laws , and LIHTC and market-rate housing programs . Experience Required: 3–5 years of experience managing building systems in a student housing or multifamily setting. 3 years of supervisory experience in a maintenance leadership role. At least 2 years of experience managing building automation and safety systems . Other Requirements: Ability to manage multiple priorities, projects, and deadlines effectively. Strong organizational and communication skills. A valid driver's license and the ability to respond to after-hours emergencies. Who You Are We’re looking for someone who thrives in a fast-paced, hands-on environment and who sees every challenge as an opportunity to improve the resident experience. The ideal candidate will: Be a passionate mentor and team builder , invested in the growth and development of others. Act as an ambassador of the CLS Living culture , bringing energy, pride, and leadership to the community. Have a personal drive to excel , grow within the company, and take ownership of their role. Possess an entrepreneurial spirit , always looking for innovative ways to enhance operations, resident satisfaction, and property performance. Demonstrate a solutions-first mindset , handling challenges with professionalism and integrity. CLS Living is very proud to be recognized as a certified Great Places to Work company. CLS Living is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Pay Range USD $69,000.00 - USD $73,000.00 /Yr.