Shift Supervisor

Job Type: Full-time | Location: Mackenzie, BC | Department: Operations | Reporting to: Technical Lead or Operations Manager | Work Location Type: #onsite IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in. The Shift Supervisor is responsible for leading on-shift Data Center Operations, providing direct supervision to Cloud Support Coordinators, Data Center Technicians and providing shift leadership for on site supporting departments. This role ensures the safe, reliable, and efficient operation of critical infrastructure while maintaining service availability, meeting SLAs, and responding effectively to incidents in a 24/7 mission-critical environment. Reporting to the Technical Services Manager, the Shift Supervisor plays a key role in operational execution, incident response, team leadership, and shift-to-shift continuity. This position works on a rotating shift schedule. High school diploma or equivalent required Experience in data centers or Information Technology or related journeyman trade is an asset 3–5 years of experience in data center operations is an asset Previous supervisory or team-lead experience, preferably in a 24/7 operational environment Proficient in MS Office suite, with comfort reporting, and email communication Strong understanding of incident management, change control, and operational procedures Proven commitment to safety, security, and compliance in a mission-critical environment Ability to communicate clearly, calmly, and professionally during routine operations and high-pressure incidents Comfortable working in a small, collaborative shift team Willingness to work rotating shifts, nights, weekends, and holidays as required You Exhibit: Client Obsession: You take pride in delivering outstanding service. Teamwork: You collaborate openly and support others’ success. Accountability: You own your work from start to finish. Curiosity: You ask questions, learn quickly, and seek to improve. Cultural Fit: You bring positivity, reliability, and a growth mindset to every interaction. This role requires availability for a rotational shift schedule including day, night, and weekend coverage. Candidates must be comfortable working overnight and maintaining productivity during off-peak hours. A shift premium may apply. Operational Leadership Supervise day-to-day data center operations to ensure uptime, safety, and compliance with operational standards Coordinate, assign, and prioritize work activities for Cloud Support Coordinators, Data Center Technicians, along with electrical, mechanical and HVAC employees during the shift Ensure adherence to standard operating procedures (SOPs), maintenance plans, safety protocols and change management processes Conduct effective shift handovers, ensuring accurate communication of operational status, risks, and outstanding work People Leadership Provide hands-on leadership, direction, and support to on-shift staff Coach and mentor team members to build technical capability, operational discipline, and professional growth Promote clear, respectful, and timely communication within the shift and across teams Foster a strong culture of accountability, teamwork, safety, and operational excellence Support onboarding, training, and competency development for new and existing staff Safety, Security & Compliance Ensure all work is performed in compliance with safety procedures, security requirements, and regulatory standards Enforce use of job hazard analyses (JHAs), permits to work, lock-out/tag-out (LOTO), and other risk mitigation controls Maintain high standards of housekeeping, equipment care, and secure access within the data center Support audits, inspections, and compliance activities as required Continuous Improvement Contribute to continuous improvement initiatives related to reliability, efficiency, safety, and team performance Identify process gaps and recommend improvements to procedures, tools, and workflows Support implementation of new technologies, systems, and operational programs Compensation & Rewards Competitive hourly rate, finalized based on experience and impact RRSP matching program to help you plan for your future Relocation assistance and support to get you settled Wellbeing & Benefits Comprehensive extended health and dental coverage to keep you and your family supported Paid vacation to recharge, travel, or simply enjoy more life outside of work Growth & Development Professional development to support certifications, continuing education, or role related training Community & Culture Company events and team-building activities We value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need! Podtech Data Centers Inc., the employing entity and proud member of the IREN Group is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, colour, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics. By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com .