Slovak-speaking Solutions Consultant in Sofia, Bulgaria

We are looking for motivated and service-oriented Slovak-speaking candidates to join our client’s growing teams in Sofia across Solutions Consultant, Digital Trust and Safety Specialist and Back Office Gaming Support Specialist roles.

RELOCATION IS REQUIRED.

Benefits / Relocation Package:

Monthly Gross Salary: ~€1,500 - € 1,700
Sign-on Bonus: 3,000 BGN (~€1,500)
Airport pick-up upon arrival
Flight ticket reimbursement of up to €150
Up to 21 days of accommodation in a hotel/apartment arranged by Telus Digital (fully covered by the company)
Assistance with finding long-term accommodation in Sofia
Monthly gross housing allowance

Join an international work environment where you can develop your communication and problem-solving skills while supporting global customers and digital platforms. Receive full training, career development opportunities, and a relocation package to help you settle comfortably in Sofia.

About the company

Our client is a global leader in digital customer experience and business process outsourcing, supporting international brands through customer care, technical support, AI operations, and trust & safety solutions. With a strong international presence and multicultural environment, they provide employees with extensive training, career growth opportunities, and modern workplace facilities.

What will you do?

Provide professional customer support via phone, email, and chat
Assist customers with product-related questions and account inquiries
Troubleshoot technical issues and guide users through solutions
Escalate complex cases to relevant internal departments
Review and moderate online content according to company policies
Ensure that platform content complies with community and safety standards
Handle sensitive content with professionalism and accuracy
Maintain high-quality service standards and customer satisfaction
Collaborate with international teams in a fast-paced environment
Document interactions and follow internal processes accurately

Candidate profile

Fluent in Slovak and English
Strong communication and interpersonal skills
Good technical understanding and problem-solving abilities
Ability to work independently and as part of a team
Comfortable working in a multicultural and dynamic environment
Detail-oriented with strong analytical skills
Previous experience in customer support, technical support, or content moderation is an advantage
Able to handle sensitive or repetitive content professionally
Flexible and adaptable mindset
Motivated to relocate and build an international career

Employer offers