Social CRM Specialist / Analyst

About SAMY We weren't built to follow, we were built to lead. SAMY is the global powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves. Since 2013, we've grown from a bold idea into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day. We are Path Finders: curious, ambitious, and never afraid to challenge what's next. We don't play it safe. We build what's next. Instagram | TikTok | Culture page Role Mission Support the day-to-day management of social media activity by monitoring interactions, creating relevant engagement opportunities, assisting with platform adjustments in Sprinklr, and helping deliver insights that contribute to brand performance and client communication. Key responsibilities Perform adjustments on the Sprinklr platform, including the creation of categorization filters for data collection. Create proactive interactions with influencers, brands, and trending topics related to the core business. Manage interactions across the client’s social media channels, including Facebook, Instagram, TikTok, X, LinkedIn, and YouTube. Communicate daily social media activities to the client, identifying and presenting relevant engagement opportunities. Support the development of monthly reports by providing insights and data derived from daily response activities. Skills & experience 1–2 years of experience in social media, community management, digital marketing, or related roles Experience managing social media interactions across platforms such as Instagram, Facebook, TikTok, X, LinkedIn, and YouTube Familiarity with social media management tools, ideally Sprinklr or similar platforms Ability to identify trends, engagement opportunities, and relevant conversations in real time Strong written communication skills and attention to detail Analytical mindset, with the ability to translate daily activity into useful insights and reporting inputs Proactive attitude and ability to work in a fast-paced environment Benefits Work your way — Flexible schedule, hybrid work, and the opportunity to work up to 3 weeks a year from any SAMY office around the world. Time that matters — Celebrate your birthday with a day off, plus company holidays on December 24th and 31st to recharge. Grow with us — Global mobility opportunities, mentorship, parenthood support, and a transparent performance-driven compensation framework. Be part of the journey — Help shape our team through our referral program and enjoy a collaborative, social culture, backed by a transparent, performance-driven compensation framework that rewards impact and supports your growth. Performance Bonus Birthday day off Moving Allowance Wellhub Internal Mobility, Referral Program 24th and 31st December holidays & celebrate your birthday with a day off The SAMY Mindset Forget the job description for a second. The real question is: are you a Path Finder? Bold enough to challenge what's possible. Collaborative enough to build it together. Driven enough to make it happen. We don't just hire for roles, we hire for mindset. We look for people who communicate with honesty, collaborate without ego, embrace change with energy, and take real ownership of what they build. We're not looking for people who think the same, we're looking for people who want to grow with us. Here's what it actually looks like to belong here: Be Kind — because respect, trust, and honest feedback make great teams stronger. Go Beyond — because good is never enough when excellence is the standard. Craft Together — because the best ideas don't happen in silos. Enjoy the Journey — because growth lives outside the comfort zone. Own It — because real impact starts with accountability. If this feels like your kind of adventure, let's build something together. Diversity & Inclusion At SAMY, difference is not something we accommodate, it's what makes us stronger. With a team made up of 70% women and more than 35 different nationalities, our different backgrounds, perspectives, and experiences challenge our thinking, sharpen our creativity, and push us to build better work, and a better company. We are committed to creating an inclusive, accessible, and barrier-free environment where everyone feels seen, heard, and empowered to thrive. And if you need support or adjustments along the way, we'll make sure you have what you need to do your best work. Instagram | TikTok | Culture page