re you familiar with digital cameras, printers & photocopiers? Join our Catalan-Spanish Customer tech Support team for Canon!
Would you like to get an in-depth experience in the
world of photography and imaging?
This is your chance to join our
Canon
tech-support team
.
Patrique Mercier Recruitment
collaborates with Canon and offers job opportunities for technology enthusiasts to provide
support for digital cameras & other imaging products
to customers from Spain.
We equip successful candidates with a
complete training
on the companys imaging & optical products, as well as guidance on providing troubleshooting and technical solutions.
This is your chance to join our
amazing
Canon tech-support team.
What you will do:
Communicate with customers via phone, chat & e-mail
Troubleshoot technical issues using your problem-solving skills
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal targets
Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
Log the cases on internal systems, while getting up to date with clients products & services.
What you will bring:
Native level of
Catalan-Spanish
Good
English
knowledge
Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
Be resourceful, able to multitask
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
Ability to adapt and flex style according to customer personality, culture, and profile
Help-desk or system admin experience will be considered as an advantage
What we offer:
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Fully paid training by certified instructors