Spanish Quality Analyst (BPO) - Lisbon

Spanish Quality Analyst (BPO) - Lisbon Are you fluent in Spanish and passionate about maintaining high quality standards in a dynamic, multicultural BPO environment? We are looking for an attentive and analytical individual to join our team in Lisbon as a Spanish Quality Analyst. This is an exceptional chance to enhance your quality assurance career within a fast-paced, international setting where your insight will be integral to operational excellence and customer satisfaction. Key Responsibilities – Spanish Quality Analyst Jobs in Lisbon BPO Sector Conduct regular and thorough quality assessments of customer interactions in Spanish (phone, email, chat), ensuring strict adherence to internal guidelines and client-specific standards. Evaluate agent performance by reviewing communication, compliance to established processes, and accuracy of information delivered to clients. Provide constructive, actionable feedback to team members to drive continuous improvement across the team. Identify and document recurring issues, trends, or knowledge gaps, escalating them to supervisors or training teams as needed. Participate in the creation, update, and implementation of quality monitoring documentation and processes for the Spanish-speaking market. Work collaboratively with colleagues from Operations, Training, and Customer Experience to promote quality and consistency across all channels. Produce clear and timely quality reports for management; actively engage in calibration sessions to maintain assessment consistency. Contribute new ideas to improve customer experience, workflow processes, and key operating metrics connected to quality assurance. Essential Skills and Qualifications – Quality Assurance Analyst Careers (Spanish Speaking) in Lisbon Fluency in Spanish (native or C1/C2 level) and excellent verbal and written communication skills in English. Minimum 1 year of experience in Quality Assurance, Customer Service, or related BPO roles (preferred, but not mandatory). Keen attention to detail and strong analytical skills to assess and record adherence to key quality criteria. Effective organisational and time management skills, capable of prioritising responsibilities in a high-activity setting. Comfortable with MS Office, quality monitoring tools, and CRM platforms (e.g., Salesforce, Zendesk, or equivalents). Proven ability to deliver feedback positively and cultivate a culture of respect and open communication. Right to work in Portugal or willingness to relocate to Lisbon (relocation support available). Benefits & Rewards – Spanish Quality Analyst Roles in Lisbon BPO Attractive salary package with regular performance reviews and potential bonuses. Flexible hybrid working model: balance of office presence and remote working options. Private health insurance, generous paid leave, and employee wellbeing programmes. Structured onboarding, continuous training, and opportunities for career progression within quality assurance and beyond. Access to language training, cross-cultural initiatives, and professional growth resources. Inclusive and welcoming team culture in a modern, centrally located Lisbon office. Why Build Your Quality Assurance Career with Us in Lisbon? Make a significant impact on the quality of service for our Spanish-speaking clients and partners every day. Collaborate with talented professionals from diverse backgrounds in a forward-thinking company. Pursue your professional growth with personalised coaching, mentorship, and clear advancement paths towards senior QA roles. Work in an environment that values integrity, excellence, and continuous solution-oriented improvement. Contribute directly to raising standards, improving customer satisfaction, and strengthening team performance. If you are keen to advance your quality assurance journey and thrive within a vibrant, international BPO team in Lisbon, apply today to help deliver world-class service for the Spanish market! Locations Lisbon Portugal