Join our team as a Customer Service Agent for a leading multinational technology company, specializing in innovative household appliances. In this remote role, you will be the first point of contact for customers, handling inbound calls related to sales, after-sales, product inquiries, and delivery issues. This position blends customer service with technical support and sales aspects, requiring you to provide expert assistance and resolve a variety of customer concerns using a suite of internet-based applications and a virtual desktop environment. You will play a crucial role in ensuring customer satisfaction and maintaining the premium brand experience.

Key Responsibilities

Handle inbound customer calls, providing exceptional service for sales, after-sales, product inquiries, and delivery-related questions.
Perform technical troubleshooting for household appliances, utilizing video diagnostic tools (e.g., TechSee) to guide customers through solutions.
Address after-sales and order-related inquiries, including missing parcels, warranty claims, refunds, replacements, and stock availability.
Offer product recommendations and support customers with their purchase decisions.
Accurately log all call details and resolutions in English within the CRM system (Salesforce).
Escalate complex issues to the appropriate internal teams when necessary, ensuring timely resolution for the customer.

What We're Looking For

Fluent/native-level Spanish (C1+ proficiency) to effectively communicate with customers.
Proven experience in a customer service or support role, demonstrating strong problem solving skills.
Relatively advanced PC knowledge, comfortable navigating multiple browser tabs, applications, and a virtual desktop interface (VDI).
A strong affinity for technology and an eagerness to learn about innovative household appliances.
Excellent communication and interpersonal skills, with a customer-centric approach.

What's On Offer

Base salary on 14th month + Performance bonus
Full relocation support including flight, accommodation & administrative procedures support
Comprehensive training (11 days) and a 2-week nesting period with an experienced agent will be provided to ensure your success.

Kickstart your sales career with a dynamic, international team. Apply now!