Patrique Mercier Recruitment FR is excited to offer a remarkable opportunity for a Spanish Speaking Customer Experts for an Insurance Company to join a vibrant team in Sofia, Bulgaria. This opportunity comes with a fully paid relocation package, enabling candidates to experience a new culture while advancing their career in customer service. Provide excellent customer service to Spanish-speaking customers through phone, email, and chat. Assist customers with product inquiries, order processing, returns, and general support. Resolve customer complaints effectively and efficiently to ensure customer satisfaction. Keep accurate records of customer interactions using CRM software. Stay updated on company products and services to provide accurate information. Collaborate with internal teams to enhance the customer experience. Participate in ongoing training sessions to improve product knowledge and customer service skills. Fluency in Spanish and English, both written and spoken. Prior experience in customer service roles, ideally within a relevant industry. Excellent communication and interpersonal skills. Strong problem-solving abilities focusing on customer satisfaction. Proficiency in customer service tools and Microsoft Office applications. Detail-oriented with strong organizational skills. Flexibility and willingness to relocate to Sofia with relocation expenses covered. Comprehensive training fully covered Secure employment along with opportunities for career growth Competitive salary Extra health insurance options Access to over 50 benefits and services tailored to your needs A welcoming international workplace culture Ongoing support and learning opportunities 1500 euro singing bonus Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live