Streaming Support with Norwegian (remote)

Are you the person your friends call when a film won’t play, an app stops working or they can’t find their account settings? 🤔 If you enjoy films and series and like helping people solve problems, you’ll genuinely enjoy this role. 🎥

We’re looking for a Norwegian-speaking specialist to support members of a leading global streaming platform. You’ll help people get back to watching, whether they’re having trouble signing in, setting up the app on a smart TV, or understanding a payment on their account.

What will your day look like?

📞 You’ll speak with members primarily by phone, listen to what’s gone wrong, and guide them towards a solution. Some questions will be straightforward, such as updating a payment method. 🔍Others will call for a little detective work: checking a device, working through an error message, or finding out why someone can’t access their account. You’ll also speak with members who are thinking about cancelling their subscription. Your job will be to understand their concern, address it where possible, and give them clear, helpful information. 💁 ♀️

You could be a great fit if you:

• Speak Norwegian at C1/C2 level and English at B2 level.
• Enjoy explaining things clearly and patiently.
• Feel comfortable learning new digital tools and troubleshooting apps or devices.
• Can stay organised while speaking with a customer and checking information on screen.
• Are open to working across phone, chat or email if the team’s support channels change.
• You don’t need previous contact centre experience. You’ll receive training and have time to build confidence in the role.

What’s in it for you?

• €1500 gross monthly base salary for a full-time role.
• Productivity bonus, based on target achievement.
• Relocation package for your move to Athens.
• Remote work option.
• Training and continued support as you develop your skills

📍 Location: remote in Greece

🕙 Working hours: Shifts between 10:00 and 23:00, including weekends

If you’d like a role connected to the world of entertainment, where your language skills and problem-solving ability matter every day, we’d love to hear from you.

📩 Apply now, and we’ll share more about the position, working arrangements, and relocation package. Please expect a call from a number starting with +359.

BAB Consult | Recruitment agency licence No. 3995