Supplier Relationship Lead

About Bamboo Card Bamboo Card is the Middle East’s leading Digital Prepaid Products Distributor and Rewards Fulfilment agency. Since 2018, we have supported global loyalty programs and enterprise rewards systems with a robust catalogue of eGift Cards, Prepaid Cards, and Mobile Top-Ups. With industry-leading digital delivery infrastructure—via API and Client Portal—we ensure seamless, secure, and real-time reward distribution across the region. Role Overview The Supplier Relationship Lead owns supplier relationships, supplier performance, escalation and commercial accountability within the Purchasing pillar. This role is the primary point of contact for suppliers, managing SLAs, resolving disputes, maintaining backup supplier coverage and ensuring supplier failures are escalated and recovered quickly. Customer Support captures issues; this role owns supplier communication and commercial resolution. Minimum 4+ years experience in supplier management, vendor relations or procurement (Mandatory) Prior experience in the gift card, digital gifting, e-commerce or prepaid voucher industry (Mandatory) Proven experience managing multiple active supplier relationships and resolving commercial disputes (Mandatory) Experience negotiating refunds, credit notes and replacements directly with suppliers Experience maintaining supplier scorecards, contact matrices and performance documentation Strong negotiation and commercial communication skills Highly organised with strong documentation and follow-up discipline Proficiency in Excel or Google Sheets for supplier tracking and reporting Supplier Relationship Management Manage day-to-day supplier relationships Maintain the supplier contact matrix and supplier documentation with agreed terms Track and report supplier SLA performance against agreed benchmarks Coordinate recurring business reviews with major suppliers Support new supplier onboarding Report supplier risks to Head of Purchasing Escalation, Issue Recovery & Backup Coverage Escalate supplier failures and unresolved issues through the correct channels Negotiate replacements, refunds, credit notes and compensation from suppliers Maintain backup supplier database and map critical brands to secondary suppliers Identify supplier concentration risk and recommend mitigation Work with CX and Delivery Operations on recurring supplier-related issues Governance & Reporting Maintain structured supplier issue tracker Update monthly supplier scorecards for top suppliers Ensure supplier disputes older than 7 days are escalated and actively managed Maintain 95%+ supplier documentation completeness Competitive salary package aligned to the UAE market Visa sponsorship provided Health insurance coverage Real opportunity to grow with the business and take on expanded responsibilities over time Be part of Bamboo Card's next chapter as we scale our platform and expand across new markets Work within a collaborative, entrepreneurial team that values ownership and impact