Swedish Customer Advisor in Sofia, Bulgaria

Swedish Customer Advisor in Sofia, Bulgaria Workster is partnering with a renowned international BPO company to find an empathetic and service-minded Swedish Customer Advisor to join their multilingual team in Sofia, Bulgaria. If you take pride in helping people, thrive in a dynamic environment, and want to use your Swedish language skills to support customers in a leading global business, this is a fantastic opportunity to accelerate your career in the heart of Sofia. Key Responsibilities – Swedish Customer Advisor, Sofia BPO Deliver exceptional customer service in Swedish through phone, email, and live chat, resolving client queries and providing clear, accurate information. Actively listen to customer concerns and offer effective, personalised solutions in line with company standards and best practices. Handle a diverse range of requests related to products, services, or accounts, prioritising a positive customer experience in every interaction. Maintain up-to-date knowledge of products, promotions, and internal systems to ensure confident support and proactive problem-solving. Escalate complex cases to senior advisors or relevant departments when required, consistently aiming for swift and satisfactory resolutions. Record all customer interactions in the CRM system in accordance with data protection policies and company procedures. Contribute to a collaborative and inclusive team environment by sharing knowledge and supporting colleagues within the Sofia office. Participate in ongoing training and development to continually enhance product expertise and customer care skills. Candidate Profile – Customer Service Advisor, Swedish Language, Sofia Bulgaria Fluency in Swedish (written and spoken) is essential; good English communication skills are required for training and team collaboration. Previous customer service, contact centre, or BPO experience is a strong advantage, though motivated entry-level applicants are welcomed. Excellent interpersonal skills, with a genuine passion for customer care and a real commitment to problem-solving. Confident working with computers, CRM systems, and digital communication tools. Strong organisational skills and the ability to multitask and prioritise workload in a fast-paced environment. A positive and adaptable attitude, with respect for cultural diversity and a collaborative approach to teamwork. Minimum secondary education; further education or certifications in customer service or related fields are a plus. Benefits – Swedish Speaking Customer Service Jobs in Sofia BPO Competitive remuneration package, plus performance-based bonuses and comprehensive benefits. Modern, centrally located Sofia office with a vibrant, multicultural working atmosphere. Full onboarding training in Swedish and English, plus continued learning and upskilling opportunities. Clear pathways for career advancement within a global BPO group committed to your professional development. Healthy work-life balance with regular team events, wellbeing initiatives, and flexible work arrangements. Relocation support available for candidates moving to Sofia from abroad or other regions of Bulgaria. Why Choose a Customer Advisor Career with Swedish in Sofia? Make a direct impact on customer satisfaction and brand loyalty for prominent international clients. Be part of a growing Nordic language team, supporting customers and building meaningful cross-cultural relationships. Join a forward-thinking BPO company that values diversity, innovation, and equal opportunities for all team members. Live and work in Sofia – one of Eastern Europe’s most exciting capitals with a rich cultural scene and excellent quality of life. Next Steps – Apply for Swedish Customer Advisor, Sofia Bulgaria If you are passionate about delivering excellent service in Swedish and ready to join a world-class customer support team in Sofia, apply now to begin your journey with a leading international BPO employer! Locations Sofia Bulgaria