Are you a Swedish speaker with a passion for helping customers and solving problems?

We are currently looking for a Swedish-speaking Customer Service Agent to join an international company operating in the device protection and customer care industry.

The company works with some of the world’s largest operators, retailers and manufacturers, with a strong focus on making customer service simpler, more transparent and genuinely customer-focused.

What will you do?

As a Customer Service Agent, you will support customers through a variety of channels, including:
Inbound & outbound phone calls
Email
Chat
Webforms
Social media

Your responsibilities will include:
Handling customer enquiries and resolving issues efficiently
Supporting and processing claims
Handling and resolving customer complaints
Escalating more complex cases when needed
Ensuring all customer interactions follow GDPR, compliance and company guidelines
Identifying customer needs and providing clear, empathetic solutions
Contributing to continuous improvement through feedback and root-cause analysis
Recognising vulnerable customers or special circumstances and providing appropriate support

What are we looking for?

Swedish C1 or C1 level with fluent English
Strong English communication skills
Excellent communication and active listening skills
A customer-oriented and solution-focused mindset
Strong problem-solving and decision-making abilities
Comfortable explaining complex topics in a simple and clear way
Good computer and CRM skills
Ability to multitask across different systems and channels
Minimum typing speed of 25 WPM with 85% accuracy
Minimum high school diploma or equivalent

Previous experience in customer service, claims, insurance or a similar environment is a plus.

What is offered?

Location: Athens, Greece

Salary: €1,350 gross/month (paid 14 times a year, you get extra salary 2 times a year)

Productivity bonus: Up to €200/month based on target achievement

Transportation bonus: Up to €100/month, depending on days worked on-site after training

Relocation package available: Yes, flight ticket in advance and 2 weeks of Hotel support when you arrive.

Working hours: Between 10:00–23:00, Monday–Sunday, 2 days off

Training provided: Yes

Start dates: September, October or November 2026

If you are looking for an international opportunity where your communication skills and customer focus can make a real difference, we would love to hear from you!

Interested? Apply now or send me a message to learn more.