Are you fluent in Swedish and looking for an exciting professional experience in sunny Athens? Join our dynamic team representing SquareTrade, a global leader in device protection and customer care.

Combine a rewarding role in a multinational company with the vibrant lifestyle, rich history, and Mediterranean climate of Greece.

Why Apply?

Competitive Monthly Salary: €1,350 gross/month base pay.
Productivity Bonus: Earn up to €200.00/month based on target achievements.
Transportation Bonus: Receive up to €100.00/month for on-site days worked after training.
Full Paid Training: 2-week structured induction + 2-week On-the-Job (OTJ) Nesting with ongoing skill enhancement.
EU Relocation Support Available:

2 weeks of hotel accommodation.
Flight ticket covered (within the EU).
Free airport pickup & real estate agency assistance for local housing.

Key Job Details

Position: Customer Service & Claims Agent (SquareTrade Project)
Location: Athens, Greece (On-site)
Contract: 8-Month Contract
Schedule: Monday to Friday (including occasional weekends)
Working Hours: Rotating shifts between 10:00 and 23:00
Working Model: On-site

What You Will Do

Provide empathetic, high-quality frontline customer support and claims management across phone and chat.
Process new and existing claims, issue approvals or denials, and coordinate repairs/replacements for electronics and household appliances.
Answer inquiries regarding warranty coverage, policy terms, and product details in plain, easy-to-understand language.
Log complaints immediately, acknowledge them within 24 hours, and aim for efficient first-time resolution.
Maintain complete and compliant case records in CRM systems (Salesforce) while adhering strictly to GDPR guidelines.
Participate in continuous learning and root-cause analysis to help elevate service standards.

Requirements

Language Skills: Native or near-native level in Swedish (C1 level minimum).
Communication Skills: Clear, empathetic listening and questioning techniques with a solution-oriented mindset.
Technical Skills: Comfortable navigating tech ecosystems (Windows, Android, Chrome OS), CRM platforms (Salesforce), and specialized claims systems.
Typing Speed: Minimum 25 WPM with 85%+ accuracy.
Education: Minimum high school diploma or equivalent.
Core Strengths: Ability to remain calm under pressure, strong multitasking capabilities, and a keen eye for regulatory compliance.

About Us

This position is brought to you by Cross Border Talents in partnership with Teleperformance Greece. Cross Border Talents is a global AI Talent Infrastructure platform connecting skilled candidates with top employers across 160+ countries.

Ready to start your journey in Greece?

Apply today and take the next step in your international career!