System Administrator

About the Role We are seeking a proactive and user-focused System Administrator to anchor our internal technical operations and elevate our workplace experience. In this role, you will be the go-to technical partner for our team, managing everything from advanced macOS troubleshooting and network optimization to seamless employee onboarding. If you thrive in a fast-paced environment and pride yourself on delivering friction-free tech support, this is your opportunity to make a tangible impact on our daily operations. About the Client Our partner is a tech company building product engineering across Fintech, iGaming, and Marketing. They turn innovative ideas into high-performing engines and launch them at scale. As their exclusive recruitment partner, we manage their full-cycle talent acquisition. What You Will Do Deliver Excellence in Support: Provide exceptional first- and second-line technical support to internal users across Slack, Jira Service Desk, and in-person interactions. Own the Lifecycle: Lead the IT onboarding and offboarding processes, managing workstation setups, hardware provisioning, and secure system/VPN access configuration. Manage Infrastructure: Configure, install, and maintain laptops (predominantly macOS), peripherals, printers, CCTV, access control systems (ACS), and modern meeting room AV setups. Optimize Networks: Troubleshoot and maintain Local Area Networks (LAN), Wi-Fi infrastructure, and secure VPN access utilizing Palo Alto networks. Maintain System Health: Execute daily system health checks, implement critical updates and patches, and manage IT assets and inventories within Jira Assets. Document & Improve: Document technical incidents and resolutions to build out a robust internal knowledge base in Confluence, driving continuous improvement for user satisfaction. Collaborate & Escalate: Partner closely with cross-functional IT teams to escalate complex issues and streamline global support processes. What You Bring Proven Experience: 3+ years of dedicated experience in technical support, desktop engineering, or system administration. OS Expertise: Deep technical proficiency with macOS systems (Windows proficiency is a strong plus). Technical Problem-Solving: A proven ability to diagnose, troubleshoot, and resolve hardware, software, and network issues independently. Tooling Mastery: Hands-on experience with modern ticketing and documentation systems, specifically Jira and Confluence. Communication Skills: Fluent English communication skills (both written and verbal) with a strong user-first, service-oriented mindset. Adaptability: The organizational skill required to balance and prioritize multiple tasks efficiently within a fast-paced environment. Bonus Points If You Have: Experience in an SLA-driven Service Desk environment. Familiarity with Apple Mobile Device Management (MDM) tools like Jamf. Hands-on experience configuring MikroTik and Ubiquiti network devices. Knowledge of AV/meeting room hardware (Logitech, Crestron) or CCTV/Access Control systems. Basic scripting skills (Bash, PowerShell) for desktop automation and provisioning. An understanding of ITIL or similar IT service management frameworks. What's in It for You Work-Life Balance: 24 days of non-business leave per year plus 6 additional paid sick days. Relocation Support: A comprehensive relocation package including travel, initial hotel accommodation (up to 2 weeks), and full visa support for you and your family. Wellness & Lifestyle: Private medical coverage (inpatient/outpatient, dental, maternity, and annual check-ups), plus a 200 EUR net monthly transport allowance. Fitness Benefits: Urban Sport membership (50+ activities across Europe) and partial compensation for tennis and paddle lessons. Growth & Learning: Dedicated budget for language classes (English/Portuguese) and professional development opportunities. Relocation Support: A comprehensive relocation package including travel, initial hotel accommodation (up to 2 weeks), and full visa support for you and your family. Community: Vibrant company culture with regular teambuilding activities and challenging, meaningful work.