Taiwanese Speaking Customer Advisor (With Visa + Relocation Support)

Customer Success Specialist - Taiwanese Speaker Location: Bayan Lepas / Georgetown, Penang, Malaysia Work Arrangement: 1 Month WFH during visa processing, followed by On-Site Schedule: 5 Days/Week (2 Days Off) | Rotational Shifts: Mon–Fri (9:00 AM – 10:00 PM), Sat–Sun (9:00 AM – 6:00 PM) Salary: RM 8,500 – RM 8,900 (Includes Language Allowance)  Role Overview As a Customer Success Specialist (CSS), you will serve as the primary brand ambassador for our client's online shopping platform. You will handle inbound customer inquiries, resolve issues, and ensure a seamless shopping experience via phone and email. Key Responsibilities Support customers with online ordering, inquiries, and platform navigation via phone and email. Process payments and manage sensitive data securely while maintaining full data confidentiality. Address customer concerns professionally to protect brand reputation and customer loyalty. Identify and escalate high-priority issues through the correct channels promptly. Collaborate with team members to refine customer support processes and enhance service quality. Meet established key performance indicators (KPIs) and operational compliance standards. Job Requirements Language Proficiency: Fluent in written and spoken Taiwanese to support end-users, along with a minimum B2 English proficiency. Education: Bachelor's Degree (required for Employment Pass visa processing). Work Experience: Minimum 6 months of customer support experience in any industry. Fresh graduates in English, Mass Communication, or related fields are welcome to apply. Basic customer service knowledge is required. Technical Skills: Minimum typing speed of 40 WPM with 90% accuracy; proficient in Microsoft Windows and MS Office. Key Attributes: Strong problem-solving abilities, high emotional intelligence, active listening skills, and the capacity to handle challenging customer situations calmly in a fast-paced environment. Age Preference: Candidates under 45 years old are preferred.