Job Overview:
We are seeking a customer-focused and detail-oriented Customer Service Executive - Japanese Speaker to support Japanese-speaking customers for a global technology services organization. In this role, you will be responsible for handling customer inquiries, resolving issues, and delivering a positive customer experience through various communication channels. The ideal candidate possesses strong communication skills, a service-oriented mindset, and the ability to thrive in a fast-paced, multicultural environment.
What Will You Do:
Provide professional customer support to Japanese-speaking customers via phone and email.
Respond to customer inquiries and resolve issues in a timely and efficient manner.
Accurately document customer interactions and update records in internal systems.
Escalate complex cases to the appropriate teams and follow through to resolution.
Maintain a high level of customer satisfaction by delivering quality service and support.
Ensure compliance with company policies, procedures, and service standards.
Collaborate with internal teams to resolve customer concerns and improve service delivery.
Stay updated on operational processes, tools, and product information.
Meet individual and team performance targets, including productivity and quality metrics.
What Makes You A Good Fit:
Native Japanese speaker or JLPT N1 certified candidate is mandatory for non-native speakers.
Excellent Japanese language proficiency (spoken, written, and reading comprehension).
Good communication skills in English for internal communication.
Fresh graduates are encouraged to apply.
Previous customer service or customer-facing experience is an advantage.
Strong communication, interpersonal, and problem-solving skills.
Ability to handle customer interactions professionally and effectively.
Comfortable working in a fast-paced and performance-driven environment.
Basic proficiency in Microsoft Office applications and computer systems.
Strong attention to detail and commitment to service excellence.
Willing to work onsite in Cyberjaya and support rotational shifts.
What We Offer:
Competitive salary package.
RM500 monthly transportation allowance.
Shift allowance for eligible shifts.
Medical insurance and healthcare benefits.
Annual leave and medical leave entitlement.
Comprehensive training and onboarding program.
Career development and advancement opportunities.
Exposure to a global and multicultural work environment.
Employee engagement activities and recognition programs.
Visa sponsorship and relocation support for qualified international candidates.
Interview Process:
Online Assessments
Initial Screening Interview
Operations Interview