Team Manager (BPO) - Riga, Latvia

Team Manager (BPO) - Riga, Latvia Are you experienced in leading teams and committed to delivering operational excellence within a multicultural BPO environment? We are searching for a dedicated and resourceful individual to join our team in Riga as a Team Manager. This is a unique opportunity to develop your leadership career within an international setting, driving high performance and supporting business objectives for our clients and colleagues. Key Responsibilities – Team Manager Jobs in Riga BPO Sector Lead, motivate, and support a diverse team of customer service professionals, ensuring achievement of performance standards and KPIs. Manage daily team operations, including resource planning, task allocation, and real-time workflow management. Monitor and report on service levels, productivity, and quality metrics, implementing action plans where necessary. Provide clear, constructive feedback and regular coaching sessions to drive development and continuous improvement among team members. Foster a positive and inclusive team culture, ensuring all staff feel recognised, engaged, and empowered. Act as a point of escalation for complex or sensitive customer issues, ensuring timely and effective resolution in line with company standards. Collaborate closely with Operations, Quality, and Training teams to optimise performance and ensure consistency across all processes. Contribute to the design and implementation of new initiatives to improve customer satisfaction, operational efficiency, and employee experience. Maintain accurate documentation relating to team performance, escalation handling, and HR processes. Essential Skills and Qualifications – Team Manager Careers in Riga BPO Fluency in English and strong communication skills; additional language skills are an advantage. Previous experience (2+ years preferred) in a team leadership or supervisory position within a BPO, customer service, or contact centre environment. Proven ability to manage people, processes, and deliverables in a fast-paced, target-driven setting. Excellent organisational and analytical skills with the capability to interpret data and take decisive action. Competence with MS Office tools, CRM systems, and workforce management platforms. Strong interpersonal skills, fostering trust, collaboration, and employee engagement at all levels. Problem-solving mindset and ability to handle challenging situations with professionalism and empathy. Eligibility to work in Latvia or willingness to relocate to Riga (relocation support may be available). Benefits & Rewards – Team Manager Roles in Riga BPO Competitive salary package with performance-related bonuses and regular reviews. Flexible hybrid working model, allowing a mix of office and remote work. Private health insurance, paid time off, and enhanced wellbeing programmes. Comprehensive onboarding, ongoing training, and clear pathways for career advancement into senior management roles. Opportunities to participate in international projects and skill-development initiatives. Supportive, innovative, and inclusive team culture based in modern offices in central Riga. Why Further Your Team Management Career with Us in Riga? Make a significant impact on team performance, customer satisfaction, and business outcomes within a leading BPO company. Collaborate with experienced professionals in an open, multicultural environment that values integrity, respect, and innovation. Shape your leadership journey with personalised coaching, mentorship, and opportunities for promotion into regional or global roles. Work in a setting where continuous improvement, diversity, and employee wellbeing are prioritised. Contribute directly to delivering world-class service and creating a positive, supportive workplace culture. If you are eager to develop your leadership expertise and thrive within a fast-paced BPO team in Riga, apply today and help us continue to deliver exceptional customer service and operational excellence! Locations Riga Latvia