(Technical) Customer Support Advisor - Dutch

(Technical) Customer Support Advisor - Dutch Position: Dutch (Technical) Customer Support Advisor Location: Cluj-Napoca or Sibiu, office based or hybrid Employment type: Full-time Remuneration: Base salary + performance bonus DUTIES AND RESPONSIBILITIES: Communicate with customers using various channels Respond to customers queries in timely and efficient manner Ensure customer satisfaction and provide professional customer support Assist users with pre-sales, general inquiries, and technical support issues via phone and email Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Able to identify when the issue should be re-assigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Listen to the customer's unique situation and acknowledge their needs Go beyond the customer's service expectations so they will remember and share their great experience Keep records of customer interactions, comments, and complaints, and in line with internal procedures REQUIREMENTS: Native/fluent in Dutch, both oral and written Fluent in English Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in timely manner Ability to work independently, while being team player at the same time Customer oriented role experience will be considered as an advantage BENEFITS: Excellent remuneration package based on experience, skills and performance This position can be done hybrid or office based. Be part of a dynamic and creative team with positive and friendly atmosphere Private Health insurance provided by the Company Guidance and tools to reach your full potential Monday - Friday in rotation shifts between 9.30am and 9pm Relocation package and assistance Department Customer Support Locations Cluj-Napoca , Sibiu Cluj-Napoca Sibiu About JUJUR Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Founded in 2021 Co-workers 20 and growing fast