Technical Customer Support Representatives - German - Bucharest

Technical Customer Support Representatives - German - Bucharest Position: Technical Customer Support Representatives Location: Hybrid possible after training period On-site Bucharest, Romania Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide technical customer support in German via voice channels Assist customers with questions and issues related to home appliance products Troubleshoot technical and product-related problems Identify customer needs and provide clear and accurate solutions Guide customers through appropriate troubleshooting steps Document customer interactions and relevant case information accurately Escalate complex technical issues when required Maintain a professional and customer-focused approach throughout each interaction Meet required quality, productivity and customer service standards. REQUIREMENTS: German language proficiency at C1 level Previous customer service or technical support experience is preferred Strong verbal communication skills in German Good technical understanding and ability to troubleshoot customer issues Customer-focused and solution-oriented approach Good organisational skills and attention to detail Comfortable working with computer systems and internal tools Ability to work effectively in a structured customer support environment Willingness to work fully on-site in Bucharest for the first three months Legal right to work in Romania / valid work permit. OFFER: Excellent remuneration package based on experience, skills and performance Guidance and tools to reach your full potential Relocation support for international candidates (coming outside of Romania) Sign-on bonus for new joiners Rewarding performance bonus structure Meal allowance Medical Subscription Wellbeing programs And many others! Department Customer Support Locations Bucharest Remote status Hybrid Bucharest About JUJUR Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Founded in 2021 Co-workers 20 and growing fast