Technical Support Engineer

Role: IT Support with Swedish & Czech

Location: Brno, Czech Republic

Employment Type: Full-Time

INFOSYS provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.

Your workday will just fly by as you will:

• Be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
• Be a member of the international, dynamic, and innovative company environment.
• Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country.
• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
• Be a member of the international, dynamic, and innovative company environment.

Why does Infosys choose you? You definitely.

• Speak and write in Swedish & Czech fluently.
• Can handle phone calls, reply to emails, and give a useful guidance to the client.
• Multitasking and problem solving is a piece of cake for you.
• Are a daily user of Windows, Android or iOS, Microsoft Office, etc.
• Want to be a team player rather than a lonely wolf.
• Can be punctual and relied on.
• Experience in IT support is beneficial but not mandatory

Employee perks, benefits:

• Hybrid work model (after probation).
• Long-term and stable cooperation.
• Performance bonus
• Financial appraisal for referring your friends and acquaintances.
• Monetary compensation for the night shifts and compensation days for working during the Czech state holidays.
• Meal allowance.
• Multisport card.
• Benefit card.
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts).
• 25 days of paid leave.
• Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, and a terrace in the center of Brno, 2nd largest city in the Czech Republic.
• Expat Assistance Services for new joiners.
• Relocation Package.
• Teambuilding activities.